Summary
Overview
Work History
Education
Skills
Employment History
Timeline
Reva English

Reva English

Arlington,VA

Summary

Experienced Individual with professional and personal understanding of serving others. Experienced in DEI along Social, Mental and Economic populations. Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings.

Overview

4
4
years of professional experience

Work History

Residential Counselor

Facets
09.2022 - 05.2023
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.

Peer Mentor Team Leader

College Steps
09.2022 - 01.2023
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Connected mentees with academic resources such as tutoring services or workshops when needed to improve performance levels.
  • Increased retention rates by identifying at-risk students early on and providing necessary resources for success.
  • Presented information about peer mentoring services during orientation events for new students entering the institution.
  • Encouraged students to explore age-appropriate and career-related opportunities.

Residential Counselor

Bridges To Independence
02.2019 - 02.2022
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.

Peer Support Recovery Specialist

Gateway Homes
01.2020 - 09.2020
  • Providing In-Home Care to Clients with debilitating diseases or health issues which limit normal daily living functions
  • ROM, Wound Care and ADL's vital for rehabilitation and mobility
  • Assisting with medication reminders, light housekeeping and occasional errands.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Documented case management activity for accurate, reliable records.

Employment Support Specialist

Chimes
09.2019 - 01.2020
  • Providing Customer Service and Intake services as a government contractor for the state of Virginia Department of Social Services
  • Utilizing several governmental systems for skip tracing and employment and financial verifications for clients in order to establish and enforce child support payments for dependent children in the state of Virginia, while adhering to local and state guidelines
  • Maintaining files and rendering services to Virginia residents in a public health facility as the front-end administrative assistant, for individuals based on a sliding fee scale
  • Documenting public health complaints via Fairfax Counties FIDO system to investigate and maintain safety and public health
  • Providing Administrative support to employees as an EEOC administrative assistant on behalf of Fairfax County Virginia
  • Providing Administrative and Procurement services for VDOT, working with contractors and accounts payable and receivables for corporate purchases, supplies and inventory via American Express.

Education

Associates of Liberal Arts -

Saint Leo University

Pursuant Bachelor of Psychology

Certified Domestic Violence Advocate

Certified in Restorative Justice

Education Support Specialist

Customer Care Specialist

Driver

Personal Care Provider

Receptionist

Administrative Clerk

Skills

  • Strong leader who can project a mature, professional tone and instill trust and confidence in individuals
  • Excellent problem solving and analytical skills
  • Passion for understanding and supporting other's needs
  • Fast learner
  • Microsoft Office 365 proficient user
  • Excellent verbal and written communication skills
  • Self-motivated professional who operates well in an empowered, dynamic, and fast-paced environment
  • Highly organized with strong planning and skills
  • Ability to work in a fast-paced and collaborative environment
  • Positive "can do" attitude
  • Crisis Prevention Intervention
  • Activities Oversight

Employment History

  • Gateway Homes, 01/20, Current, Peer Support Recovery Specialist, Providing In-Home Care to Clients with debilitating diseases or health issues which limit normal daily living functions., ROM, Wound Care and ADL's vital for rehabilitation and mobility., Assisting with medication reminders, light housekeeping and occasional errands.
  • Chimes, 09/19, 01/20, Employment Support Specialist, Providing Customer Service and Intake services as a government contractor for the state of Virginia Department of Social Services., Utilizing several governmental systems for skip tracing and employment and financial verifications for clients in order to establish and enforce child support payments for dependent children in the state of Virginia, while adhering to local and state guidelines., Maintaining files and rendering services to Virginia residents in a public health facility as the front-end administrative assistant, for individuals based on a sliding fee scale., Documenting public health complaints via Fairfax Counties FIDO system to investigate and maintain safety and public health., Providing Administrative support to employees as an EEOC administrative assistant on behalf of Fairfax County Virginia., Providing Administrative and Procurement services for VDOT, working with contractors and accounts payable and receivables for corporate purchases, supplies and inventory via American Express., 3953 Pender Drive, Chimes, VA
  • Choices Inc, 2009, 2014, Client Service Assistant, Assisting Virginia TANF clients with employment assistance through the VIEW program, which is required to maintain benefits and self-sufficiency., Creating and Preparing resumes, holding mock interviews and mock interview panels, to prepare clients for their interview experience., Creating Reference, Thank You, and Cover Letters., Supplying clothing and Transportation vouchers for employment., Providing Job referrals and Job fair information., Corresponding via email various times throughout the day for updates on new and non-compliant recipients.

Timeline

Residential Counselor - Facets
09.2022 - 05.2023
Peer Mentor Team Leader - College Steps
09.2022 - 01.2023
Peer Support Recovery Specialist - Gateway Homes
01.2020 - 09.2020
Employment Support Specialist - Chimes
09.2019 - 01.2020
Residential Counselor - Bridges To Independence
02.2019 - 02.2022
Saint Leo University - Associates of Liberal Arts,
Pursuant Bachelor of Psychology - ,
Certified Domestic Violence Advocate - ,
Certified in Restorative Justice - ,
Education Support Specialist - ,
Customer Care Specialist - ,
Driver - ,
Personal Care Provider - ,
Receptionist - ,
Administrative Clerk - ,

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Reva English