Reva Estain
Sugar Grove
Summary
- Delivered Exceptional Rider Experience as a Bus Driver: Maintained a professional and courteous attitude while safely transporting passengers, assisting individuals with disabilities, and resolving customer concerns in a fast-paced environment. Received multiple commendations for punctuality, safety, and rider satisfaction.
- Enhanced Patient Satisfaction as an Optician: Provided personalized consultations, helping clients choose the right eyewear based on prescriptions, comfort, and style. Built long-term relationships through empathetic service and expert advice, contributing to repeat business and positive word-of-mouth.
- Exceeded Sales Targets as a Sales Manager: Led a retail team to consistently exceed monthly sales goals by implementing targeted customer service strategies and training staff in upselling and client engagement techniques. Improved customer retention by emphasizing personalized service and post-sale follow-up.
- Strengthened Customer Loyalty as a Service Representative: Handled a high volume of customer inquiries, complaints, and service requests across phone, email, and in-person channels. Achieved high satisfaction scores through problem-solving, patience, and clear communication.
- Adapted Across Industries with Strong Interpersonal Skills: Successfully transferred core customer service skills across transportation, healthcare, and retail environments, demonstrating flexibility, professionalism, and a customer-first mindset in all roles.
Overview
16
16
years of professional experience
Work History
Store Manager
Cellutions
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
CDL Bus Operator/Bus Maintenance
Transit Authority of Northern Kentucky
06.2018 - 05.2022
- Provides safe, efficient and on-time delivery of passengers by means of public transportation. Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule. Notifies dispatch of deviations, overload, accidents, or passenger incidents. Notifies dispatch of passenger’s medical or behavior problems and or mechanical or electrical problems with the coach.
- Preventive maintenance and repairs. Preforming routine inspections and mechanical repairs. Experience on trouble shooting with electrical, powertrain, air break, HVAC systems. Making sure everything is preforming and in compliance with OSHA, EPA and DOT policies.
Optician/Tech/Trainer
Wing Eyecare / America’s Best
02.2015 - 07.2016
- Adjust frame and lens position to fit patient. Under direction of Optician or physician. Design, measure, fit, and adjust lenses for patient according to written prescription. Lab: - Ordering, receiving, stocking, and organizing of lenses. Tracing, cutting, grinding, and occasional coloring of lenses. Assemble and mount lenses into frames according to the prescriptions – Using lensometer for final inspections of prescriptions and measurements.
Optical Technician
Opticare Vision Center
05.2014 - 02.2015
Area District Manager
Sprint
10.2009 - 03.2013
- Created sales strategies to promote advertising offerings and motivate larger deals. Answered customer’s questions and address problems and complaints in person and via phone. Provide impeccable product knowledge. Manage employee schedules, initiate with and hire reliable staff. Coach employees and help them maintain their sales potential.
Education
Photography
Great Oaks: Live Oaks CCS
01.2008
General Education
CCS Community Christian
01.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Outstanding communication skills
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- POS systems
- Goals and performance
- Team motivation
- Operations management
Timeline
Store Manager
Cellutions
06.2024 - Current
CDL Bus Operator/Bus Maintenance
Transit Authority of Northern Kentucky
06.2018 - 05.2022
Optician/Tech/Trainer
Wing Eyecare / America’s Best
02.2015 - 07.2016
Optical Technician
Opticare Vision Center
05.2014 - 02.2015
Area District Manager
Sprint
10.2009 - 03.2013
Photography
Great Oaks: Live Oaks CCS
General Education
CCS Community Christian
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