Reva Golden
Dallas,TX
Summary
Diligent leasing consultant with proven track record in property management, overseeing maintenance, tenant relations, and lease agreements. Successfully assisted with managing multiple properties, ensuring high occupancy rates and tenant satisfaction. Demonstrated expertise in conflict resolution and financial management.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
ZRS Management
05.2024 - 06.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Property Manager
ZRS Management
10.2023 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Assistant Community Manager
Greystar
07.2022 - 10.2023
- Oversee daily operations of the community.
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Reconcile and manage resident accounts.
- Manage delinquency and issue appropriate notices for delinquent accounts.
- Assist incoming and outgoing residents.
- Resolve resident and property issues in a timely, effective manner.
- Produce accurate accounting month-end reports for ownership.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Leasing Consultant
Greystar
04.2021 - 07.2022
- Presented apartment homes/community amenities to prospective residents
- Marketed and promoted leasing specials to attract prospective residents
- Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Generated and executed lease contracts.
- Organized community events to increase community engagement
Server, Maitre D'
Hillstone Restaurant Group
02.2020 - 03.2022
- Served high-quality food and beverage menu items in a sophisticated manner.
- Made suitable recommendations for menu items and wine pairings.
- Performed exceptional wine service.
- Managed dining room seating.
- Greeted patrons and maintained line of communication for accurate seating times.
- Made reservations for patrons.
- Processed and fulfill to-go orders.
Maitre D'
Hillstone Restaurant Group
08.2018 - 02.2020
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Made reservations for patrons.
- Greeted patrons and provided complimentary cocktail/beverage upon dining room seating.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Processed and fulfilled to-go orders.
Education
Bachelor of Arts - Sociology, English
University of Memphis
Memphis, TN05.2018
Skills
- Client Service and Support
- Rent Growth
- Month-End Closings
- Daily Operations
- Telephone and email etiquette
- Property tours and inspections
- Accounting and Budgeting, Accounts Payable
- Yardi
- Onesite
- Administrative support
- Strong communication skills
- Fair housing regulations
- Tenant issue resolution
Timeline
Assistant Property Manager
ZRS Management
05.2024 - 06.2025
Property Manager
ZRS Management
10.2023 - 05.2024
Assistant Community Manager
Greystar
07.2022 - 10.2023
Leasing Consultant
Greystar
04.2021 - 07.2022
Server, Maitre D'
Hillstone Restaurant Group
02.2020 - 03.2022
Maitre D'
Hillstone Restaurant Group
08.2018 - 02.2020
Bachelor of Arts - Sociology, English
University of Memphis
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