Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelan Moffatt

Chino Hills,CA

Summary

I have acquired skills in many areas and have a great passion for the IT Industry.

Comptia A+ certified and well-versed in IT. Experienced in providing technical support and troubleshooting for end-users using various tools. Skilled in resolving hardware and software issues, diagnosing network problems, and delivering exceptional customer service. When given the opportunity I excel and exceed organization expectations

Overview

4
4
years of professional experience

Work History

Desktop Support Engineer

Cox Automotive
06.2025 - Current
  • Provided end-user support for over 100 onsite users, managing all IT needs independently.
  • Installed, configured, and maintained desktops, laptops, printers, and peripherals.
  • Managed user accounts, permissions, and security settings via Active Directory.
  • Troubleshot network, hardware, and application issues, escalating complex cases as needed.
  • Utilized ServiceNow to log, track, and route tickets to the appropriate support teams.
  • Collaborated with cross-functional IT teams to resolve issues and improve support workflows.
  • Ensured timely resolution of requests while maintaining high customer service standards.

Tier 1 Technical Support

Optum Health
05.2024 - 10.2024
  • Worked with a diverse and capable team in a collaborative effort to provide assistance to users in a Healthcare settling.
  • Managed high levels of call flow with average call volume above 150+ and responded to technical support needs to a wide range of users.
  • Used the ticketing system ServiceNow to manage and process over 100 support actions and requests per week.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

IT Help Desk Technician

Bozeman Health
11.2022 - 09.2023
  • Identified, analyzed, and resolved a wide range of hardware, software, and network problems, ensuring minimal downtime and optimal system performance
  • Provided remote technical assistance via phone, email, and remote desktop tools, ensuring timely and efficient problem resolution for remote/onsite users
  • Delivered outstanding customer service to Hospital staff, Patients and Outside organizations by addressing user inquiries, providing step-by-step guidance, and offering effective solutions in a professional manner
  • Proficient in maintaining accurate and detailed records of support requests/incidents, troubleshooting steps, and resolutions using Sysaid
  • Maintained and built Active Directory standards for New/Outgoing Users and their integration with Office 365

PC Technician - E-Commerce

ZJW Inc
03.2022 - 10.2022
  • Assemble and troubleshoot PCs such as Desktops, Workstations and All-in-Ones
  • Install Windows 10 and 11 on systems
  • Perform QA checks before sending out customer orders
  • Interact with customers in online settings answering hardware questions/Order questions and giving solutions

E-Commerce Manager/Website Manager

Left Bank Aquatics
06.2021 - 04.2022
  • Providing SEO and pricing for all product listed on eBay
  • Maintain eBay account to ensure it is in good standing
  • Add/Update/Remove inventory and sort product changes in Excel and populate new product information from Excel onto website backend and eBay
  • Test website features and find/fix bugs on website
  • Build SEO and customize it through Google Analytics
  • Add product to community forums to push products to wider market while interacting with community and maintain a professional online presence

Education

Full Stack Web Development -

UCI Extension The Coding Bootcamp at Irvine
Irvine, CA
12.2023

Skills

  • Active Directory
  • Problem Solving
  • Hardware Troubleshooting
  • Windows OS
  • Customer Service
  • Technical Assistance
  • Software Deployment
  • Interpersonal Skills
  • Quality Assurance
  • Ticket management
  • Hardware diagnostics
  • Operating systems
  • Remote support
  • Escalation procedures

Timeline

Desktop Support Engineer

Cox Automotive
06.2025 - Current

Tier 1 Technical Support

Optum Health
05.2024 - 10.2024

IT Help Desk Technician

Bozeman Health
11.2022 - 09.2023

PC Technician - E-Commerce

ZJW Inc
03.2022 - 10.2022

E-Commerce Manager/Website Manager

Left Bank Aquatics
06.2021 - 04.2022

Full Stack Web Development -

UCI Extension The Coding Bootcamp at Irvine

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