Reva Noche P. Seville
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Case Manager
Saving Lives Healthcare Services, Inc.
La Cañada Flintridge, CA
05.2024 - Current
- Verified eligibility, address, phone numbers, and emergency contacts for patients.
- Ensured appropriate placement of staff members including Registered Nurses, Licensed Vocational Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, Certified Home Health Aids,and Social Workers for patient care.
- Provided assistance, information, and medical personnel access via phone calls and emails.
- Managed incoming calls to gather clinical details from providers, leading to the creation of authorizations and referrals.
- Collaborated with hospitals and medical offices to address incoming home health referrals.
- Conducted medication reconciliation by comparing patient's DSL Med Profile with verbal SN report and latest History&Physical.
- Assisted the HR department by verifying professional licenses and processing application forms and contracts via email.
- Entered field visits into Data Soft Logic
Intake Coordinator / Staffer
Nurses Resource Home Health
Glendale, CA
04.2023 - 05.2024
- Verified eligibility, address, phone numbers, and emergency contacts for patients.
- Ensured appropriate placement of staff members including Registered Nurses, Licensed Vocational Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, Certified Home Health Aids,and Social Workers for patient care.
- Provided assistance, information, and medical personnel access via phone calls and emails.
- Compiled physical and digital documents, charts, and reports efficiently.
- Managed incoming calls to gather clinical details from providers, leading to the creation of authorizations and referrals.
- Collaborated with hospitals and medical offices to address incoming home health referrals.
- Conducted medication reconciliation by comparing patient's DSL Med Profile with verbal SN report and latest History&Physical.
- Assisted HR in verifying RN and LVN licenses, emailing application forms, and conducting NPI and PECOS lookups.
- Assisted in organizing and maintaining patient records
- Uploaded miscellaneous files into Data Soft Logic
Office Manager
Victory Hospice
Van Nuys, CA
11.2021 - 04.2023
- Providing effective business correspondence through phone calls and emails.
- Managed employee timesheets and ensured timely submission to payroll department
- Managed front reception desk for a welcoming environment.
- Efficiently managed the sorting and distribution of incoming office communications such as faxes, letters, and emails.
- Managed prescription refills with pharmacies on behalf of supervising physician.
- Processed, verified and managed personnel-related documentation for individuals and vendors.
- Provided monthly visit frequencies to track field staff activities
Marketer / Case Manager Coordinator
Life @ Home Services
Los Angeles, CA
09.2018 - 05.2019
- Provided comprehensive support to families through the implementation of case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring.
- Coordinated and introduced Life @ Home Services to multiple healthcare establishments.
- Managed distribution of promotional materials including brochures, flyers, and signage.
Intake Coordinator / Administrative Assistant
Nurses Resource Home Health
Glendale, CA
05.2018 - 09.2018
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed detailed equipment inventories and ordered more supplies.
Rideshare Driver
Uber / Lyft
Los Angeles, CA
07.2017 - Current
- Maximized passenger satisfaction by maintaining vehicle in safe and clean operating condition.
- Drove passengers from pick-up points to deliver to destination.
- Complied with traffic regulations to safely operate vehicles.
Elderly Caregiver
My Home II
Tujunga, CA
11.2016 - 03.2017
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Organized oral medications for clients following dosage and schedule requirements.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Office Assistant
Gems Home Health
La Cañada Flintridge, CA
06.2015 - 08.2016
- Handled clerical functions such as answering telephone calls and retrieving files to keep office functioning properly.
- Coordinated and planned work shift schedules according to availability.
- Processed paperwork related to supply requests, purchase orders and returns.
- Entered patient insurance, demographic and health information into software and confirmed records.
Caregiver
Ideal Home Care & Services
Glendale, California
01.2015 - Current
- Supervised medication administration, personal hygiene and other activities of daily living.
- Checked patients' pulse, temperature and respiration.
- Transported individuals to medical appointments and assisted with errands.
- Accompanied clients to doctors' offices or on other trips outside home.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Medical Records Representative
All Access Home Health
Glendale, CA
02.2011 - 05.2012
- Tracked and submitted employee route sheets for visit input, and payroll processing through Visitrack.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered, sent, tracked, and received all MD orders
- Classified information into chronological, alphabetical or numerical order.
- Scanned or read incoming materials to determine classification or filing.
Caregiver
Life @ Home Services
Los Angeles, CA
01.2010 - Current
- Supervised medication administration, personal hygiene and other activities of daily living.
- Checked patients' pulse, temperature and respiration.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Transported individuals to medical appointments and assisted with errands.
In-Home Babysitter
Donniel John Postrero
Los Angeles, CA
05.2008 - 01.2010
- Provided guidance and support to encourage the development of healthy personal habits such as eating, toileting, and resting for a child.
- Promoted early literacy through storytelling and alphabet games.
- Implemented creative activities in music and art to foster expression and innovation.
- Monitored children's safety and well-being to prevent accidents and falls.
- Assisted with diaper changing and dressing children as required.
- Performed light housekeeping tasks related to child care such as cleaning up after meals or tidying up toys.
Receptionist /Staffing Coordinator
EZ Staffing, Inc
Glendale, CA
03.2008 - 05.2008
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted in other administrative work as needed
- Greeted visitors entering establishment to determine nature and purpose of visit.
Sales Associate
Forever 21 (Glendale Galleria)
Glendale, CA
12.2007 - 12.2007
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted and assisted customers to foster positive experiences.
Sales Associate
American Eagle Outfitters, Inc (Glendale Galleria)
Glendale, CA
11.2007 - 12.2007
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves, racks and bins with new or transferred merchandise.
Intake Coordinator
All Care Home Health Provider
Glendale, CA
08.2007 - 11.2007
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Coordinated and planned work shift schedules according to availability.
- Verified all Medical Doctor licenses online
Health Information Clerk / Receptionist
Lifeline @ Home
Arcadia, CA
08.2006 - 08.2007
- Entered patient insurance, demographic and health information into Visitrack software and confirmed records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scanned or read incoming materials to determine classification or filing.
- Classified information into chronological, alphabetical or numerical order.
Sales Associate
Robinson's May (Glendale Galleria)
Glendale, CA
04.2006 - 07.2006
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Replenished items to maintain stock availability.
Education
Vocational Nursing
St. Jude Healthcare Educational Center
Glendale, CA10.2012
Some College (No Degree) - Music (Major in Piano)
Lourdes College
PhilippinesSome College (No Degree) - Nursing
Mountain View College
PhilippinesSkills
- Data Entry
- Customer Service
- VisiTrack
- Document and File Management
- Data Soft Logic
- HospiceMD
- Microsoft Word
- Excel Spreadsheets
- Types 40-45 WPM
- Google Mail
- Google Voice
- Yahoo Mail
- Outlook
- Communication
- Intake Coordinator
- Staffing
- English
- Speaks & understands basic Tagalog
- Speaks & understands Bisaya
Timeline
Case Manager
Saving Lives Healthcare Services, Inc.
05.2024 - Current
Intake Coordinator / Staffer
Nurses Resource Home Health
04.2023 - 05.2024
Office Manager
Victory Hospice
11.2021 - 04.2023
Marketer / Case Manager Coordinator
Life @ Home Services
09.2018 - 05.2019
Intake Coordinator / Administrative Assistant
Nurses Resource Home Health
05.2018 - 09.2018
Rideshare Driver
Uber / Lyft
07.2017 - Current
Elderly Caregiver
My Home II
11.2016 - 03.2017
Office Assistant
Gems Home Health
06.2015 - 08.2016
Caregiver
Ideal Home Care & Services
01.2015 - Current
Medical Records Representative
All Access Home Health
02.2011 - 05.2012
Caregiver
Life @ Home Services
01.2010 - Current
In-Home Babysitter
Donniel John Postrero
05.2008 - 01.2010
Receptionist /Staffing Coordinator
EZ Staffing, Inc
03.2008 - 05.2008
Sales Associate
Forever 21 (Glendale Galleria)
12.2007 - 12.2007
Sales Associate
American Eagle Outfitters, Inc (Glendale Galleria)
11.2007 - 12.2007
Intake Coordinator
All Care Home Health Provider
08.2007 - 11.2007
Health Information Clerk / Receptionist
Lifeline @ Home
08.2006 - 08.2007
Sales Associate
Robinson's May (Glendale Galleria)
04.2006 - 07.2006
Vocational Nursing
St. Jude Healthcare Educational Center
Some College (No Degree) - Music (Major in Piano)
Lourdes College
Some College (No Degree) - Nursing
Mountain View College
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