Revathi Balasubramaniam
Tampa,FL
Summary
Quality Assurance Leader with over 15+ years of diversified experience in software testing and Quality Assurance with various client/server as well as web based applications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QA Lead
AMP Project
- AMP project is PODS' new digital operating platform to migrate the existing ERP system to ORACLE NetSuite ERP cloud system which will help PODS achieve growth expectations, enhance business processes and deliver high quality experience for PODS internal and external customers.
- Worked as a QA SME on end to end business process to rewrite system agnostic BRD and drew several Vizio process flow diagrams to present it to business/QA team to use as a guide to create test plan documents.
- Created test plan document to test netsuite ERP for manual and automated testing
- Performed Netsuite feature testing and functional, Integration and E2E testing manually
- Involved in the team to create automation framework to automate ERP testing with UFT and web testing with selenium
- Automated the booking process with UFT and created several functions to automate booking process and payment processes.
- Automation of PODS.com site using selenium
- Designed, developed test cases, executed test cases and logged defects based on business requirements in TFS and JIRA.
- Performed functional testing, Integration, System and Regression in NetSuite application's Customer, vendor, Partner, Items, Inventory, Orders, Markets, Locations, Quote, and transactions modules like Vendor Bill, Vendor Bill reverse Vendor Credit, Vendor Credit Reverse, Journal entries, Credit Memo Journal, Customer Payment Journal modules
- Mobile testing of sidekick – a mobile app used by pods truck drivers to pick up job work and deliver containers to and from customer locations and storage centres
- Integration testing of various third party bolt ons with Netsuite.
- Environment: Agile, Waterfall, SQL, Dell Boomi, UFT, NetSuite, TFS, Selenium, Java, Junit, Ms Vizio, dot net, C#, sharepoint
Program Manager
Nielsen
01.2024 - Current
- Responsible for all program management aspects of the program including:
- Scope - Document, communicate, and manage the scope of the program.
- Timeline - Create, track, and tightly manage the timeline
- Critical Path - Identifying and manage critical path dependencies across multiple COE and milestones
- Risk management - Identify & track program risks, drive the development of mitigation / contingency plans to closure
- Change management - Manage the process by which changes are evaluated, communicated, accepted / rejected, and accounted for in the timeline and requirements.
- Quality - Ensure all programs are implemented with the highest level of quality.
- Communication - Overall Program Status and program plan reporting to leadership team as well as communicating across COE stakeholders to ensure everyone is moving in lock step.
- Own the problems that can & will arise in every program - work with stakeholders to identify and decision solutions.
- Coordinate all resources accountable for deliverables on the project plan. Facilitate all necessary conversations to keep the program on track.
- Apply techniques and methodologies to help accelerate timelines and ensure higher quality deliverables.
Software Quality Leader
Nielsen
04.2022 - 01.2024
- Software quality leader for entire TAM panel, digital and Audio applications
- Leading all scrum teams QA engineers to ensure quality product is delivered on time
- Responsible for performance reviews of full time QA team members and goal setting. Oversee and assign work for contractors
- Hiring and training of new team members, mentoring all the team members
- Bringing out strategic quality initiatives for overall development of Nielsen's products
- Rolling out test automation initiative
- Represent QA team to top management
- Develop a quality culture across all teams and implement QA best practices
- Initiative to work with Gartner to get QA accreditations for the company.
- Worked an Technical Product Owner for a team as dual role for 4 months to cover for the TPO who left.
- Performed the role of TPO and ran all agile meetings to meet the needs
QA Lead
Elastic INC
08.2021 - 04.2022
- Project – Integration of RevPro to Netsuite and Salesforce
- Working on major integration project to integrate Revpro a revenue recognition change to existing ERP systems Netsuite and salesforce.
- Set up qa team to successful 2 cycles of SIT testing by creating test plan, Test strategy document
- Ran defect triage meeting to reprioritize high priority bugs and assign bugs to relevant teams
- Clear impediments for the team and also do some handson testing to ensure we met timeline to exit SIT
- Creating of QA process documents and set up of test management tools and training to the team
QA Manager
Geographic Solutions LLC
12.2020 - 08.2021
- Manager for 21 people team of manual and automated testers
- Working on state projects including unemployment benefits pilot projects for Pennsylvania,Iowa and Nebraska
- Ensuring incident from existing project for state including Florida, Tennessee, Arizona and Texas gets addressed and tested with quality to closure within timeline
- Working on timelines to implement pilot project for Nebraska tax
- Performance reviews of team members including goals review
- Review of automation team members regression scripts to completeness
- Collaborate with other team leads to prioritize and align projects to meet deadlines
- Recommend improvements to qa process, plan and implement them to improve performance and quality
- Hire new resources for the team and budget and resource planning for upcoming projects
- Conduct 1:1s with team members to review goals and do performance reviews for all team members and provide feedback on their actual performances and help them progress well on future goals
- Ensuring every deliverable by the team is reviewed to completeness and make a call on go, no go for deployments
- Incidents raised by external clients tested by team are reviewed to completeness and delivered within time estimate provided to clients
- Attend various client meetings with states to understand and align with upcoming project priorities
- Continuously attend review meetings with automation team members and align with automation framework and work priorities
Test lead
PODS LLC
12.2018 - 12.2020
- Company Overview: Moving and Storage Company - Serving United States, Canada, Australia, and the UK
- Assign and delegate tasks to various team members
- Create test strategy and test plan documents
- Help mature QA practice and processes creating templates and guidelines to level up on TMMI standards
- Assist and review automation framework
- Align manual and automation tasks
- Cross train team and train new members
- Clear day to day impediments for the team
- Meet key stakeholders to ensure and expand test coverage and assign tasks to automation team of tests that could be automated
- Help hire new candidates
- Execute regression automation scripts and create a list of problems to be worked on
- Create reports for top management working on multiple infrastructure projects
- Conduct meetings and drive projects by closing impediments during testing and provide Go/No Go reports to release projects related to D365 and legacy application integration.
- Environment:
- Postman, UFT, Selenium, Azure Devops, Jira, Sharepoint, D365
Test Lead
NCR corporation
05.2017 - 09.2018
- Company Overview: BRIDGE STREET MARKET
- A neighborhood grocery store created by Meijer in urban style, first-of-its-kind in the region and a unique retail model intended to deliver a convenient, fresh neighborhood grocery option for those who live, work and play in the area.
- Coordinate with Business Analysts and Product Owners and develop Scenarios and User Stories for testing and preparing Test Plan and finally create Test Cases using Test Scenarios for point of sales and Self-Checkout in the HP ALM.
- Executing test cases, raising defects and generating logs for defects in VSTS, to help developer analyze the root cause for the defect.
- Worked on NCR point of sales (POS), Self-Checkout (SCO) with different payment methods.
- Validating payments, pin pad testing, checking all transactional details ad verify Tlogs and Electronic Journals for the transactions.
- Verifying POS Store configuration, Setting, Logs, connectivity of POS terminals after the build installed.
- Involving the end to end verification of cashless transaction for bank settlement.
- Involved in building a Performance Test Environment Installed, configured and maintained Load runner 12.0., Recorded and enhanced Load Runner12.53 HTTP/HTML, web services Scripts and enhance scripts using C and Java functions.
- Environment setup activities, software development life cycle- Agile Methodology.
- Scheduling the test, Performed Smoke, Full Load, batch testing, long hour testing, Stress test.
- Raising tickets, checking logs, running the SQL queries for the error details.
- Used Bug tracking tools Jira, VSTS, HP ALM.
- Coordinating with the DB team, development team while test is in progress.
- Preparing and delivering the test status reports during test execution and final test reports.
- Participating and reporting statuses in the entire test related project team meetings. Providing GO/No-GO for remaining of the production stores based on defects raised in pilot stores. Sending the WIC Refresh/reload Request for each WIC authority for the QA Lab stores.
- Maintaining the POS terminal like Production store in POS QA lab, changing the store configuration for upcoming new features. Responsible for DILO testing of POS terminals – controlled end to end testing for POS terminals
- After successful completion of testing, will demo the test result with POS SME and Business team.
- Once business/ Product owner approves the test result, will create a details test closure reports for production deployment.
Test Engineer
Providence health
08.2016 - 04.2017
- Interacted closely with the project managers and the business, subject matter experts, analysts, architects and the development teams to gather business requirements.
- Developed Traceability Matrix between the Use Cases and the Test Scripts
- Developed detailed Test plan, Test cases, Test scripts for testing the functionality
- Responsible for setting up web services project using WSDL in SOAP UI
- Developed test cases using WSDL, schema files, which define web service request, response, methods/operations, and end point of web service to be tested.
- As a member of the scrum team participated in daily stand up meetings, project status meetings, retrospective meetings and iteration reviews.
- Work on an E-Commerce Web and Mobile based application accessed by patients
- Developed automated Test scripts using UFT to perform Functional and Regression testing
- Created performance test environment, test scripts to conduct performance testing using hp loadrunner
- Designed scenarios for performance testing, generating scripts and handling parameterization using loadrunner vugen, executed scenarios using controller and analyzed the results using loadrunner analyzer.
- Documented and tracked execution of test cases mapped to each user story using VersionOne agile tool to ensure completeness of functional testing.
- Coordinated with development team to resolve issues and verify fixes in new release.
- Environment : UFT, VersionOne, SOAPUI, HP Loadrunner
QA ANALYST
PNC bank
08.2014 - 12.2014
- This project involves the maintenance of all the bank customers' accounts like savings, checking account, fixed deposits, etc. It consists of modules like Account Summary, Personal Info, Statements, Balance Transfers, Payments, and Requests.
- Involved in analyzing Business Requirement Documents and Technical Specification document and developed test plan and test cases for testing the application.
- Participated in requirement reviews and analyzed Modification requests and Enhancement requests.
- Tested independent and dependent modules individually. Prepared Test Matrix to keep track of the requirements and the test cases.
- Define, develop, and execute automation test scripts using Java that leverage black and white box testing across functional, non-functional and performance testing.
- Created automation framework in UFT.
- Environment: UFT, JIRA, SOAP UI, SQL Server, IE, Firefox, Chrome, Windows, UNIX
QA ANALYST
Macys
06.2014 - 08.2014
- Functional testing of web application using QTP
- Documented all issues and recommended changes
- Analyzed issues and provided feedback to the development team
- Functional testing of point of sale(POS) devices and handheld devices
- Used QC to write test scripts and generated reports in QC using live analysis to provide the client with status reports
- Tested all functionalities in mobile site by adding the products and making a sale tested payment methods.
Education
Masters in Business Administration -
PSG college
Bachelors in commerce - e-commerce
PSG college
Skills
- Test Management Tools: TFS, Quality Center 90/ALM 110, JIRA 71, VersionOne 153, Visual Studio Team Services, Quick Test Professional – QTP/UFT 115, Selenium, SeeTest
- Scripting Language: VB script, Java script
- Web service Testing: SoapUI Pro 512, Postman, Ready API 190,Fiddler, XML, HTML
- Load and Performance Testing: SQL, PL/SQL,hp load runner
- Databases: Oracle 9i/8x/7x, Toad Data Point, SQL server, MS Access, My SQL
Certification
- CSC computers – certification in QTP
- MS office certification by IBM
- Certified by h2kinfosys in selenium.
ADDITIONAL INFORMATION
LEGAL STATUS: US CITIZEN
Timeline
Program Manager
Nielsen
01.2024 - Current
Software Quality Leader
Nielsen
04.2022 - 01.2024
QA Lead
Elastic INC
08.2021 - 04.2022
QA Manager
Geographic Solutions LLC
12.2020 - 08.2021
Test lead
PODS LLC
12.2018 - 12.2020
Test Lead
NCR corporation
05.2017 - 09.2018
Test Engineer
Providence health
08.2016 - 04.2017
QA ANALYST
PNC bank
08.2014 - 12.2014
QA ANALYST
Macys
06.2014 - 08.2014
QA Lead
AMP Project
Bachelors in commerce - e-commerce
PSG college
Masters in Business Administration -
PSG college
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