Revathi Srinivasa Murthy

• Maintain and manage daily error reports using MS Excel
• § Prescription Drug Error report
• § CVS reconciliation report
• § TBT FIR report
• § NX report
• Manage Medicare Health Plan details of the members.
• Resolve and reconcile

§ Enrolment eligibility errors

§ ID Card generation errors

§ PCP assignments

§ Discrepancies between 834 file, CMS, State portal, QNXT and CVS.

§ Pharmacy and QNXT error exceptions (Duplicate Coverage, Overlapping Coverage, etc)

• Submit discrepancies to State.
• Develop Knowledge Base and Job Aids using MS Word.
• Train New Hires and provide coaching through on job training.
• Attend Client meeting and share inputs for continual improvements.
• Maintain productivity spreadsheets for management reporting.

Research and resolve discrepancies between Claims Processing System and Prescription Processing system.

• Managed all payments processing, invoicing and collections tasks.
• As a billing Analyst, had to process the billing details of the consumer, validate the accuracy of the invoice, compute any overdues and also Cancel any overdue policies and claims. Also dealt with Medicare and Medicaid claims.

Worked in various roles such as Delivery Assurance Facilitator, Project Quality Analyst and IT Technical Specialist for large fortune 500 company during my tenure in TCS

• Managed customer contact center with technical support representatives and played the role of transition lead, trainer and tech specialist for Laptop and Wireless business segments