REVATHY J VADAKKAN
Doha
Summary
Results-driven Business Development and Sales Leader with over 4 years of experience in B2B, B2C, telesales, and counseling. Proven track record of driving substantial revenue growth and profitability through proactive, data-driven strategies. Skilled in competitor analysis, market research, and developing innovative promotional campaigns. Adept at identifying emerging market trends and customer needs to uncover new business opportunities and drive strategic growth.
Overview
7
7
years of professional experience
Work History
Customer Service Executive: Lost & Found Dept
Dubai International Airport
07.2024 - 12.2024
- Managed Lost and Found Operations: Coordinated the retrieval and return of lost belongings, ensuring a seamless and professional process for passengers.
- Collaborated with Dubai Police: Worked closely with law enforcement to verify passenger claims, process security clearances, and manage high-value or sensitive items.
- Exhibited Strong Problem-Solving and Organizational Skills: Demonstrated a keen eye for detail and exceptional problem-solving abilities in resolving complex lost property cases.
- Provided Compassionate Customer Support: Delivered empathetic and effective assistance, ensuring a positive experience for passengers in distress while maintaining professionalism.
- Maintained Accurate Documentation: Ensured proper record-keeping and collaborated with multiple airport departments to adhere to security protocols and operational guidelines.
BUSINESS DEVELOPMENT MANAGER
DIEUTEK DEVELOPMENTS
12.2023 - 12.2023
- Led B2B Partnerships and Team Management: Directed B2B initiatives, fostering strategic partnerships and managing cross-functional teams to drive growth and enhance client relationships.
- Developed and Executed Marketing & Sales Strategies: Created and implemented comprehensive marketing and sales strategies, driving customer acquisition, market expansion, and revenue growth.
- Client Acquisition and Retention: Spearheaded client acquisition efforts, establishing long-term partnerships and optimizing retention strategies to maximize business growth and profitability.
- Business Analysis and Strategic Planning: Conducted in-depth business analysis to identify opportunities for improvement, optimizing processes, and providing data-driven recommendations to support strategic decision-making.
Operations and Admissions Manager
AAKASH BYJU'S
07.2021 - 11.2023
- Spearheaded Business Development Initiatives: Drove B2B partnerships with schools across South India, implementing innovative marketing strategies that resulted in recognition as a top performer in the region.
- Led and Mentored SSAO Teams: Managed and coached a high-performing SSAO team, enhancing their marketing capabilities and achieving measurable improvements in outreach and engagement.
- Oversaw Sales and Operations at Aakash Byju’s: Led end-to-end management of student admissions and support processes, optimizing operational efficiency while maintaining a strong focus on customer satisfaction.
- Utilized ERP and Salesforce for Process Optimization: Leveraged advanced ERP and Salesforce systems to streamline operations, track student data, and improve enrollment workflows, driving significant increases in efficiency.
- Exhibited Strong Leadership and Communication Skills: Demonstrated exceptional leadership in guiding students and parents through the admissions journey, providing expert solutions and fostering positive relationships with clear communication and problem-solving acumen.
- Provided Strategic Student Support and Onboarding: Delivered high-quality student support services, ensuring a seamless onboarding experience while addressing inquiries with professionalism, empathy, and a customer-first approach.
Business Development Associate
TACT'S CREATIVE
04.2020 - 06.2021
- Developed and Executed Marketing, Sales, and Promotion Strategies: Crafted and implemented targeted marketing, sales, and promotional campaigns to drive revenue growth and enhance brand visibility.
- Assessed Team Performance and Identified Improvement Areas: Regularly evaluated team members' performance, providing actionable feedback and guidance to drive continuous improvement and achieve business objectives.
Digital Marketing Associate
FOR YOU PVT LTD
05.2018 - 04.2020
- Collaborated with Development Teams: Worked with teams to manage website design, content, SEO, branding, and logo design, ensuring a strong online presence.
- Experienced Business Development & Sales Leader: Over 4 years of experience in B2B, B2C, telesales, and counseling, consistently achieving strong sales and client growth.
- Focused on Revenue and Profit Growth: Developed strategies to drive revenue and profits through proactive and effective tactics.
- Conducted Competitive Research: Analyzed competitors and introduced creative promotional activities to boost brand visibility.
- Identified Market Opportunities: Sought out market gaps and customer trends to create new business opportunities and drive growth.
Education
B.Sc - PHYSICS
K E COLLEGE
Mannanam, Kerala, India01.2015
Higher Secondary School - undefined
ST GEORGE HIGHER SECONDARY SCHOOL
01.2012
Skills
- Digital Marketing Strategy Development
- Expertise in B2B & B2C Sales and Marketing
- Leadership and Team Building
- Market Research and Trend Analysis
- Cross-functional Team Management
- Business Networking and Relationship Building
- Business Development and Strategic Growth
- Competitive Intelligence and Analysis
Languages
English
Hindi
Tamil
Malayalam
Disclaimer
I hereby declare that the above said details are true and correct to the best of my knowledge. If given an opportunity to serve your esteemed organization, I assure that I will work up to the expected standards as desired by you dedicatedly and achieve more than the expectations required.
Timeline
Customer Service Executive: Lost & Found Dept
Dubai International Airport
07.2024 - 12.2024
BUSINESS DEVELOPMENT MANAGER
DIEUTEK DEVELOPMENTS
12.2023 - 12.2023
Operations and Admissions Manager
AAKASH BYJU'S
07.2021 - 11.2023
Business Development Associate
TACT'S CREATIVE
04.2020 - 06.2021
Digital Marketing Associate
FOR YOU PVT LTD
05.2018 - 04.2020
Higher Secondary School - undefined
ST GEORGE HIGHER SECONDARY SCHOOL
B.Sc - PHYSICS
K E COLLEGE
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