Hi, I’m
Rev. Chaunise 'Luna' Respess, B.Msc.
Tampa,FL
Summary
Talented Sales Rep successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
17
years of professional experience
1
Certification
Work History
Amplity HealthTampa, Florida
Inside Sales Representative
03.2017 - Current
Job overview
- Promoted Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc.
- Profiled and managed targeted list of HCPs and provide value-added benefits to grow product volume.
- Created and implemented business plans to achieve territory and business sales goals.
- Maintained call productivity and metrics that are required by program.
- Achieved quarterly Client sales quotas.
- Effectively and persuasively communicated with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively used approved promotional aids.
- Maintained thorough knowledge of Client product(s) and program.
- Verified and completed required data entry in Amplity Health/Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow-through actions.
- Listened and responded appropriately to customer needs and questions within program timelines.
- Partnered and collaborated with Client field sales Account Managers and Client Sales Managers to plan territory coverage when required.
- Created and maintained a positive impression with Client and Client’s customers.
- Prepared reports for Management.
- Fully complied with all laws, regulations, and Amplity Health Policies, Code of Conduct, all privacy and data guidelines, and relevant state and federal laws and regulations.
- Participated in teleconference and live (when required) National, Regional and District Meetings and training sessions and represent client at National and/or local Conventions when applicable.
- Completed all assigned projects.
Ministry BrandsTampa, FL
Account Manager
06.2014 - 02.2017
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Discovered underlying risks, challenges, and opportunities among client stakeholders.
- Advocated for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
- Identified potential issues and risks early, developed remediation strategies, and ensured effective delivery to retain each account
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Sustained and grew lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores.
- Identified key entry points to enhance market penetration and maximize returns.
- Proactively collaborated with each client to develop specific short and long-term account plans that met the needs of our partners and optimized revenue and retention opportunities.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
VASTECTampa, FL
HR Recruiter Coordinator
08.2006 - 05.2014
Job overview
- Facilitated daily HR functions like keeping track of employees records and supporting the interview process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Responded to internal and external HR related inquiries or requests and provided assistance.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Advertised job opportunities on social media platforms and job boards.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment and payroll for employees.
- Coordinated training sessions and seminars.
- Performed orientations, onboarding and updated records with new hires.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported coordination of benefits open enrollment activities and process.
Education
Jefferson High SchoolTampa, FL
High School Diploma
Full Sail UniversityWinter Park, FL
Bachelor of Arts from Creative Writing
04.2014
University of MetaphysicsSedona, AZ
Bachelor of Science from Metaphysical Therapy
10.2020
Skills
- Team Leadership
- B2B Sales
- Sales
- Product and Service Sales
- SalesForce
- CRM
- SAP
- Expertise in Cold Calling
- Networking Enthusiast
- Exceptional Customer Service
- Goals and Performance Driven
- Excellent Time Management
Certification
- Licensed Minister, University of Metaphysics - 2020
- Registered Yoga Teacher - 200HR, Sattva Yoga - 2020
Timeline
Inside Sales Representative
Amplity Health
03.2017 - Current
Account Manager
Ministry Brands
06.2014 - 02.2017
HR Recruiter Coordinator
VASTEC
08.2006 - 05.2014
Jefferson High School
High School Diploma
Full Sail University
Bachelor of Arts from Creative Writing
University of Metaphysics
Bachelor of Science from Metaphysical Therapy
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