Reveka Hollins
Plano,TX
Summary
Seasoned professional with a proven track record in enhancing customer satisfaction and streamlining payment processes at Nation Star Mortgage NSM. Expert in verifying information and excelling in applicant communication, I significantly improved payment accuracy and efficiency. Skilled in both escrow management and building strong customer relationships, my contributions have led to notable achievements in financial operations. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
8
8
years of professional experience
Work History
Receptionist
Cotton Candy Event Staffing
Dallas, TX
03.2024 - 10.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Loan Processor
Nation Star Mortgage NSM
Coppell, TX
01.2021 - 02.2024
- Processed payments for various clients in a timely manner.
- Developed and maintained relationships with customers to ensure payment accuracy.
- Researched discrepancies related to customer accounts and payments.
- Assisted customers with inquiries regarding payment processing.
- Identified and resolved billing issues efficiently and accurately.
- Created reports on payment activity for management review.
- Provided customer service support through phone, email, or other communication channels.
- Analyzed past due accounts to determine appropriate action plans for collection.
- Investigated customer complaints relating to unpaid invoices.
- Maintained up-to-date knowledge of applicable laws governing payment processes.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Payment Processor
Neiman Marcus Direct
Las Colinas, TX
01.2020 - 01.2021
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Researched discrepancies between customer orders and payments received.
- Provided guidance on best practices for making secure online payments.
- Analyzed financial data to determine appropriate payment amounts and methods.
- Verified customer account information prior to processing payments.
- Maintained accurate records of customer payments using automated systems.
Customer Service Representative
AAA
Dallas, TX
01.2018 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Apartment Leasing Agent
The Hanger
Cedar Hill, Tx.
01.2017 - 01.2020
- Greeted prospective tenants, answered questions and provided tours of available units.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Processed rental applications, verified references and conducted background checks.
- Negotiated lease terms with tenants and collected security deposits.
- Maintained accurate records of all rental activity in property management software.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Organized monthly resident events to promote a sense of community among residents.
- Tracked occupancy rates and prepared reports for upper management.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
High School Diploma -
WW. Sammual High School
Dallas05-2000
Skills
- Verifying information
- Completing interviews
- Documentation
- Preparing applications
- Reviewing financial paperwork
- Finalizing contracts
- Escrow management
- Credit and collections
- Processing procedures
- Applicant communication
- Application status reviews
- Scheduling
- Multi-line telephone operation
Timeline
Receptionist
Cotton Candy Event Staffing
03.2024 - 10.2024
Loan Processor
Nation Star Mortgage NSM
01.2021 - 02.2024
Payment Processor
Neiman Marcus Direct
01.2020 - 01.2021
Customer Service Representative
AAA
01.2018 - 08.2020
Apartment Leasing Agent
The Hanger
01.2017 - 01.2020
High School Diploma -
WW. Sammual High School
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