Reverend Casey Gordon
Life Coach, Minister, Professional Organizer
Tucumcari,New Mexico
Summary
Experienced, Highly intelligent, and Energetic individual with excellent client, consumer, employee, and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Adaptable and detail oriented with a penchant for developing team member morale and motivation within the group. Highly organized with excellent documentation skills. Management experience in various client service fields totaling more than 25 years. Results-driven, tough love based life coach and consultant with forward-thinking approach centered on company and client success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
25
25
years of professional experience
5
5
Certifications and Degrees
Work History
Owner/CEO
Soiled Phoenix Coaching and Consulting
Tucumcari, NM
03.2021 - Current
- Dedicated Life Coach with experience in resort and direct counseling positions
- Highly educated and well trained with expertise in dealing with financial, physical, and relational issues
- Resourceful and focused professional with strong decision-making and organizational skills
- Assist clients in developing realistic goals and life plans
- Motivate individuals to make positive life-altering changes
- Track client progress and maintain case files for reporting and re-evaluation purposes.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/CEO
5 Sacred Sages
Tucumcari, NM
02.2019 - Current
- Founded professional organizing company after evaluating and identifying a need for one in the community
- Work one-on-one with diverse clientele in their homes or offices toward a variety of organizational goals
- Sessions include: purging belongings, preparing clients for moves, unpacking clients in their new homes and assisting in creating an overall clarity of living space
- Work with a variety of personalities, assisting clients in difficult separation and new life events
- Create organizing goals and helped clients to achieve those goals
- Create storage solutions for clients to maintain organization in their homes/offices going forward.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Driver/Client Service Provider
Chile Express LLC
Las Vegas, New Mexico
12.2018 - Current
- Transport clients to and from various medical, surgical, and psychiatric appointments on a varied and often extended hour schedule
- Maintain client and company records including dates and hours of transport, wait times, additional stops, and extended services while following HIPAA, DOT, and CDC regulations including full time schedule during the pandemic
- Maintain certifications such as BLS, FWA, DOT, and defensive driving.
- Answered inbound questions from social media, chat functions, phone and email.
- Entered data while preparing and maintaining documents, spreadsheets and records.
- Greeted customers as point of contact for inbound calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Retail sales Specialist
Pilot Flying J Travel Center
Tucumcari, New Mexico
01.2017 - 06.2018
- Conducted initial and ongoing analyses to address low sales volume and inventory issues which led to 12% increase in sales, 23% drop in "missing" inventory, and corrected counts and stock ordering
- Plan and execute back room and ordering organization which resulted in fewer instances of missing inventory, tighter and more easily monitored control of access to high price point items
- Increase location KPI and Guest Service scores by a minimum of 12% on a monthly basis, ensuring quality guest satisfaction and return business as an added result.
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Mentored and trained multiple sales associates for store locations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Studied target markets and developed merchandising strategies meeting corporate and professional driver requirements and needs.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Agent
American Income Life Insurance
Amarillo, Texas
11.2014 - 08.2015
- Provide onsite and in-field training and re-training of new and existing agents
- Effectively control the release of proprietary and confidential information for general client lists
- Prepare correspondence, accounting and financial documents for analysis
- Successfully lead key projects which resulted in new and better procedures for training and execution of insurance proposals
- Manage new agents from interview through training.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Answered 50-100 plus calls per day.
- Quoted prices and credit terms to prepare sales contracts.
Closing Manager
Big Texan Steak Ranch
Amarillo, Texas
03.2012 - 11.2012
- Manage over 75 servers, bartenders, cooks, and support staff during the busiest season and shift 6 days a week, for no less than 10 hour shifts
- Handled HR issues on a floor manager level, ensuring fewer employee complaints, turnover, and increasing employee morale overall
- Education and Training of new and existing employees
- Report and discuss issues with main HR office with excellent conflict resolution skills
- Run and analyze close of day/week/month reports and helped develop strategies that ensured both higher sales for the company as well as higher individual sales for staff with fewer overhead costs
- Handle hiring, training, discipline, and firing procedures as necessary
- Handle large international groups as needed from check in to departure.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Assisted in recruiting, hiring and training of team members.
Front Desk Agent to Front Desk Supervisor
La Quinta Inn and Suites
Amarillo, Texas
06.2010 - 08.2012
- Monitor multiple databases to keep track of all company inventory, guest stays and conferences
- Successfully lead key projects which resulted in higher sales and lower overhead, fewer guest complaints, and increased employee morale
- Plan and execute front and back office organization to ensure fewer guest complaints, as well as less confusion between shifts
- Provide onsite training for new or returning employees
- Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Prepared weekly employee work schedules for team members.
Education
Certificate - Reiki Energy Work
Blissful Careers
Online Classes And Testing12.2021
Certification - Consciousness Engineering
MindValley Academy Online
Online05.2018
Associate of Applied Arts - Psychology/Sociology
Mesalands Community College
Tucumcari, NM05.2018
Associate of Applied Business - Business Administration And Management
Stratford Career Institute
Correspondence05.2003
Skills
- Industry Expertise
- Operational Analysis
- Portfolio Management
- Leadership and People Development
- Effective Communicator and Public Speaker
- Integrity and Transparency
- Intuit QuickBooks
- Issue Identification
- Business Consulting
- Crisis Situations
- Psychosocial Assessments
- Community Mental Health Programs
- Client Requirements
- Relationship Issues Management
- Behavioral Intervention Plans (BIP)
- Client Service
- Emotional Support
- Individual Counseling
Certification
Reiki Level 1 2022
Blissful Careers - None
Basic Life Support/BLS, HCP-CPR, AED, FIRST-AID 2022
National CPR Foundation - EBF39378
Timeline
Owner/CEO
Soiled Phoenix Coaching and Consulting
03.2021 - Current
Owner/CEO
5 Sacred Sages
02.2019 - Current
Driver/Client Service Provider
Chile Express LLC
12.2018 - Current
Retail sales Specialist
Pilot Flying J Travel Center
01.2017 - 06.2018
Agent
American Income Life Insurance
11.2014 - 08.2015
Closing Manager
Big Texan Steak Ranch
03.2012 - 11.2012
Front Desk Agent to Front Desk Supervisor
La Quinta Inn and Suites
06.2010 - 08.2012
Certificate - Reiki Energy Work
Blissful Careers
Certification - Consciousness Engineering
MindValley Academy Online
Associate of Applied Arts - Psychology/Sociology
Mesalands Community College
Associate of Applied Business - Business Administration And Management
Stratford Career Institute
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