Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Rev. Hugo "David" Magallanes-Coronado

The Colony,TX

Summary

Dynamic and empathetic leader with a proven track record of fostering collaboration and success within diverse teams. Skilled in guiding individuals towards shared objectives with compassion, while staying aligned with organizational values and objectives. Possesses a strategic mindset and creative vision to identify areas for improvement and implement innovative systems to drive efficiency and growth. A natural people person, adept at building strong relationships and creating inclusive environments that empower teams to thrive and achieve their goals.

Overview

9
9
years of professional experience

Work History

Grow Strategist

Stuff You Can Use
05.2022 - Current
  • Provide customer service, strategy calls, retention, and customer management.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Determined customer needs and interests to recommend Grow Curriculum and Strategy to customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Director of Grow Students

Stuff You Can Use
05.2020 - 05.2022
  • Tailoring Programs to Customer Needs: Innovatively design and execute programs that cater to the unique needs and preferences of diverse clientele, ensuring maximum engagement and satisfaction. Continuously adapt programs based on customer feedback and evolving requirements to drive positive outcomes.
  • Establishing Strong Client Relationships: Forge and nurture robust, trust-based relationships with clients, fostering a sense of community and partnership. Proactively engage with customers through regular communication channels, events, and personalized support to ensure a seamless and positive experience.
  • Resolving Client Issues with Empathy: Skillfully address and resolve client concerns and conflicts with empathy and active listening, fostering mutually beneficial resolutions. Utilize problem-solving techniques to navigate challenges and ensure client satisfaction.
  • Providing Leadership in Customer Success: Lead and inspire a team of customer success professionals, fostering a culture of collaboration and excellence. Empower team members to excel in their roles through effective coaching, training, and ongoing feedback to drive exceptional customer experiences.
  • Planning and Executing Customer Engagement Initiatives: Strategically plan and execute initiatives aimed at enhancing customer engagement and satisfaction, such as events, workshops, and outreach activities. Manage resources, timelines, and vendor relationships to deliver exceptional outcomes aligned with customer expectations.
  • Expanding Customer Outreach and Collaboration: Cultivate partnerships with clients, industry organizations, and stakeholders to expand outreach and support initiatives. Collaborate with internal teams to identify customer needs and opportunities for collaboration, driving mutual success.
  • Utilizing Data for Informed Decision-Making: Harness data analytics tools and CRM systems to track customer interactions, satisfaction levels, and program effectiveness. Generate actionable insights and reports to inform strategic decision-making and drive continuous improvement in customer success initiatives.
  • Advocating for Customer Needs: Serve as a passionate advocate for customers, ensuring their voices are heard and their needs are prioritized across the organization. Provide responsive and empathetic support, serving as a trusted resource for information, guidance, and assistance to drive customer satisfaction and loyalty.

Director of Student Ministries

First United Methodist Church
08.2019 - 12.2020
  • Program Development and Implementation: Skillfully crafted, executed, and oversaw programs customized to cater to diverse student groups. Modified programs in response to feedback and changing needs, guaranteeing heightened levels of engagement and contentment.
  • Relationship and Community Building: Established robust, trusting connections with students, families, and volunteers. Cultivated a sense of belonging and unity through consistent communication, events, and individualized assistance.
  • Conflict Resolution and Problem-Solving: Expertly managed conflicts and resolved issues among students, parents, and volunteers. Employed active listening and empathy to grasp concerns and devise mutually beneficial resolutions.
  • Leadership and Team Management: Provided forward-thinking leadership to volunteer and staff teams, nurturing a cooperative and encouraging atmosphere. Empowered team members to excel through coaching, training, and ongoing feedback.
  • Event Planning and Execution: Directed successful events, retreats, and outreach endeavors, ensuring seamless coordination of logistics, resources, and participant experiences. Oversaw budgets, timelines, and vendor relationships to achieve exceptional outcomes within set parameters.
  • Community Engagement and Outreach: Forged partnerships with local schools, churches, and community organizations to expand outreach and support initiatives. Collaborated with stakeholders to pinpoint service needs and collaboration opportunities.
  • Data Analysis and Reporting: Leveraged data analytics tools and CRM systems to monitor student participation, engagement levels, and program efficacy. Produced comprehensive reports and insights to guide strategic decision-making and continuous improvement endeavors.
  • Customer Advocacy and Support: Championed the needs of students and families, ensuring their voices were heard and prioritized. Delivered responsive and empathetic support, acting as a dependable source of information, guidance, and assistance.

Associate Director of Senior High Student Ministries

First United Methodist Church
04.2018 - 08.2019
  • Establish and build relationships with senior high students and parents.

Director of Student Ministries

Christ United Methodist Church
06.2015 - 04.2018
  • Plan and coordinate all education and worship for youth.

Education

Master of Divinity -

Southern Methodist University
Dallas, Texas
05.2019

B.S. Youth Ministry & Christian Worship -

Indiana Wesleyan University
Marion, Indiana
04.2015

Skills

  • Cross-functional Collaboration
  • Leadership and Team Management
  • Customer Advocacy and Support
  • Change Management
  • Strategic Planning and Execution

Awards

  • Provisional Deacon in the North Texas Annual Conference in the United Methodist Church, I am a provisional Deacon after being recommended by the Board of Ordained Ministry of North Texas Annual Conference, approved at Clergy Session, and commissioned in June 2021.
  • Prothro Promise for Ministry Scholarship, Awarded by Perkins School of Theology for the academic years of 2016-17, 2017-18, 2018-19.
  • Hana Scholarship, Awarded by the Global Board of Higher Education and Ministry of the United Methodist Church for the academic year of 2016-2017. This scholarship is for persons of Hispanic, Asian, and/or Native American ethnicity; grade level Junior in college and above (to include doctorate level); minimum 3- year membership in the UMC; minimum 2.85 GPA.
  • Gale Acton Memorial Scholarship, Awarded by FUMC of Allen, for academic years 2011-12, 2012-13, and 2014-15.
  • The Karen Layman Gift of Hope Scholarship, Awarded to approximately 250 undergraduate students who have been active and full members of The United Methodist Church for at least three years, have a 3.0 grade point average, and have demonstrated strong leadership in The United Methodist Church; The Scholarship is awarded by the General Board of Higher Education and Ministry.

References

  • Rev. Eric Pugh, Executive Pastor at John Wesley UMC, 5830 Bermuda Dunes Dr., Houston, TX, 77069, epugh@jwumc.org, 281.444.2112
  • Rev. Kenny Dickson, Director of Crossroads Faith and Community, Christ UMC – Farmers Branch, Texas, kenny@crossroadsfaithandfilm.com, 972.948.6149
  • Rev. Pavielle Jenkins, Associate Pastor of Missions & Community Engagement, FUMC Richardson, 503 N Central Expy., Richardson, TX, 75080, pjenkins@fumcr.com, 214.405.9869

Timeline

Grow Strategist

Stuff You Can Use
05.2022 - Current

Director of Grow Students

Stuff You Can Use
05.2020 - 05.2022

Director of Student Ministries

First United Methodist Church
08.2019 - 12.2020

Associate Director of Senior High Student Ministries

First United Methodist Church
04.2018 - 08.2019

Director of Student Ministries

Christ United Methodist Church
06.2015 - 04.2018

Master of Divinity -

Southern Methodist University

B.S. Youth Ministry & Christian Worship -

Indiana Wesleyan University

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Rev. Hugo "David" Magallanes-Coronado