Revonda Branch

• Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
• Developed strong relationships with insurance providers, verifying coverage details and obtaining necessary authorizations for medical procedures.
• Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
• Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
• Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
• Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
• Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
• Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
• Communicated proactively with colleagues about potential bottlenecks in patient flow to help prevent delays and maintain smooth operations throughout each day.
• Balanced provider schedules according to their preferences while also considering factors such as room availability, equipment needs, or optimal utilization of resources.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
• Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
• Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
• Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
• Followed up with patients to reschedule missed appointments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Coordinated with healthcare staff to maintain accurate patient records.

• Developed strong relationships with insurance providers, verifying coverage details and obtaining necessary authorizations for medical procedures.
• Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
• Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
• Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
• Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
• Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
• Updated provider availability regularly, adapting schedules as needed to accommodate vacations or unexpected absences from the office.
• Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
• Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
• Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
• Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Registered and verified patient records before triage with most up-to-date information.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.