Rew Adams
Marysville,WA
Summary
Results-driven Product Manager with expertise in product vision, cross-functional leadership, and user data analysis. Proven track record in stakeholder management and customer engagement, leading product strategy that enhances user experience and drives business impact.
Overview
11
11
years of professional experience
Work History
Outbound Product Manager
ServiceNow
Kirkland, WA
04.2021 - 07.2026
- Joined ServiceNow in 2021, initially collaborating with customers to test Safe Workplace application for COVID management.
- Led cross-functional teams to define product vision and strategy.
- Collaborated with engineering to prioritize product feature development.
- Conducted market research to identify customer needs and trends.
- Facilitated stakeholder meetings to gather feedback on product enhancements.
- Analyzed user data to inform product decisions and improvements.
- Collaborated with stakeholders to define product requirements and user stories.
- Co-led HR Service Delivery Product Advisory Council, organizing quarterly meetings and addressing hot topics.
- Led roadmap planning and feature development, strengthening connections between product teams and engaged customers.
- Established special interest groups focused on best practices and specific feature development.
- Managed HRSD presence on ServiceNow Community, optimizing customer engagement through internal consultations.
- Identified customer needs, facilitating opportunities for co-development of solutions and use cases.
- Founded Elevate Conference, gathering nearly 60 customers for two days of workshops and presentations in 2025.
- Conducted market research, analyzed user data, and engaged stakeholders to inform product strategies and enhancements.
Employee Experience Consulting Practice Manager
Slalom Consulting
Seattle, Washington
03.2020 - 04.2021
- Led consulting projects to enhance client operational efficiency and strategic alignment.
- Facilitated cross-functional team meetings to drive collaboration and innovation.
- Analyzed client needs to deliver tailored consulting solutions and recommendations.
- Managed client relationships to ensure satisfaction and continued engagement with services.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Managed relationships with existing clients through regular communication about their current needs or upcoming initiatives.
Online Employee Experience Manager
Expedia Group
Seattle, Washington
06.2017 - 03.2020
- Developed strategies to enhance customer engagement and satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes.
- Analyzed customer feedback to identify trends and areas for improvement.
- Managed training programs for staff on best practices in customer experience.
- Implemented tools for tracking and measuring customer interactions effectively.
- Facilitated workshops to promote a customer-centric culture within the organization.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Designed customized solutions to meet individual customer needs while delivering quality results.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
[Web]Site Manager
Microsoft
Redmond, Washington
06.2015 - 12.2016
- Owned IT professional experience for Office.com, ensuring successful deployment of Office 365 for IT professionals.
- Collaborated with Microsoft Office product engineering and marketing teams to drive evaluation and acquisition processes.
- Established IT lifecycle view and content organization to enhance sequencing for IT managers and implementers.
- Created highly engaged content on Office.com, driving significant user interaction.
- Collaborated with designers to create engaging web interfaces and layouts.
- Updated existing webpages with new content or changes in design elements.
- Developed website content including text, images, videos and audio files.
- Utilized focus groups and research to develop optimized online experiences through A/B and multivariate testing.
- Managed content updates on the website, aligning with brand guidelines to maintain consistency.
- Coordinated cross-functional teams to improve user experience across various platforms.
- Analyzed website performance metrics to identify areas for enhancement.
Education
Bachelor of Arts - Information Design
Indiana University, Bloomington
Bloomington, IN05-1991
Skills
- Product vision
- Cross-functional leadership
- Product strategy
- User data analysis
- Stakeholder management
- Customer engagement
- Training program development
- Critical thinking
- Effective communication
- Improvement metrics measurement
- Iterative development
- Product lifecycle management
- Requirements building
- Event marketing
- Product vision and strategy
Timeline
Outbound Product Manager
ServiceNow
04.2021 - 07.2026
Employee Experience Consulting Practice Manager
Slalom Consulting
03.2020 - 04.2021
Online Employee Experience Manager
Expedia Group
06.2017 - 03.2020
[Web]Site Manager
Microsoft
06.2015 - 12.2016
Bachelor of Arts - Information Design
Indiana University, Bloomington