Rex Casto
Fairmont
Summary
Skilled Production Planning and Control Engineer with solid experience in designing, implementing, and managing production plans. Strengths lie in optimizing manufacturing processes, reducing waste, and enhancing productivity while maintaining high quality standards. Demonstrated ability to collaborate with cross-functional teams for efficient problem-solving and process improvement. Previous roles have resulted in significant improvements in operational efficiency and cost-effectiveness.
Overview
12
12
years of professional experience
Work History
Production Planning and Control Engineer
Pratt & Whitney Engine Services
Bridgeport
08.2023 - Current
- Developed and executed strategic production schedules aligned with customer and operational targets.
- Coordinated production schedules and inventory levels to optimize resource allocation.
- Analyzed supply chain data to enhance forecasting accuracy and efficiency.
- Implemented workflow improvements to streamline processes and reduce delays.
- Developed detailed reports on production performance and inventory status regularly.
- Managed communication between manufacturing and logistics teams for seamless operations.
- Trained junior staff on production planning tools and best practices effectively.
- Performed data analysis using various software programs including MS Excel, SAP ERP.
- Participated in root cause analysis activities when investigating any deviations from expected results.
- Developed new systems and procedures for efficient execution of production operations.
- Utilized statistical forecasting methods such as time series analysis for more accurate planning decisions.
- Implemented Lean Manufacturing principles such as Six Sigma across all departments within the organization.
- Monitored the progress of production processes in order to identify potential problems or areas for improvement.
- Collaborated cross-functionally to optimize workflows and resolve production bottlenecks.
- Monitored key performance indicators using ERP systems such as SAP and Oracle.
- Supported continuous improvement initiatives while ensuring compliance with quality and safety standards.
Service Manager
KIA Motors
Morgantown
04.2022 - 07.2023
- Oversaw daily automotive service operations, serving as main liaison among customers, technicians, and advisors.
- Managed daily service operations ensuring customer satisfaction and efficiency.
- Supervised service staff providing training and support for skill development.
- Coordinated vehicle repairs and maintenance scheduling with technicians.
- Implemented service policies enhancing team performance and workflow.
- Collaborated with sales team to address customer inquiries and concerns.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Ensured efficient scheduling and repair tracking to streamline service delivery.
- Enhanced customer satisfaction through effective team coordination and precise documentation using CDK and Reynolds & Reynolds.
Project Coordinator
Cricket Wireless
West Virginia
03.2018 - 04.2022
- Managed multiple retail locations, enhancing operational consistency across regions.
- Managed project budgets, ensuring adherence to financial constraints and guidelines.
- Facilitated risk assessment sessions to identify potential project challenges and solutions.
- Developed and maintained project plans, timelines, and budgets.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed project schedules using project management software to track progress.
- Coordinated cross-functional projects while overseeing team performance to ensure effectiveness.
- Maintained comprehensive project documentation and schedules to meet deliverables within scope.
- Fostered communication among teams, driving alignment and collaboration across all levels.
Training Coordinator
McDonald's
Elkview
08.2016 - 04.2018
- Directed high-volume restaurant operations, driving sales growth and reducing labor costs.
- Developed training materials for new employee orientation sessions.
- Coordinated schedules for training programs across multiple locations.
- Collaborated with management to identify training needs and gaps.
- Maintained training records and compliance documentation for audits.
- Assisted in onboarding processes for new hires in various departments.
- Maintained accurate records of all trainings conducted.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Managed scheduling and inventory to optimize resource allocation and customer service standards.
- Trained and developed staff to enhance service quality and operational efficiency.
- Ensured compliance with health and safety regulations to maintain a safe environment.
Assistant Retail Manager
Cracker Barrel
Charleston
05.2015 - 10.2016
- Facilitated overall store management and enhanced inventory control processes.
- Assisted in training and onboarding new team members for customer service excellence.
- Managed inventory levels and restocked merchandise to ensure product availability.
- Supported visual merchandising efforts to enhance product displays and brand image.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Resolved conflicts between customers, employees, or vendors in a professional manner.
- Greeted customers and offered assistance in finding needed items.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Utilized sales analytics to shape merchandising and operational strategies.
- Optimized customer experience initiatives to drive satisfaction and loyalty.
- Collaborated with team members to ensure effective store operations.
Store Manager
Verizon Wireless
Charleston
04.2014 - 09.2015
- Streamlined daily sales operations while fostering team development and adhering to company policies.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff in customer service and product knowledge.
- Managed inventory levels and conducted regular stock assessments.
- Developed promotional displays to enhance customer engagement and sales.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Coordinated team schedules to optimize coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced store efficiency through strategic training programs and optimized resource allocation.
Education
Bachelor of Science - Business Administration And Management
Fairmont State University
Fairmont, WV04.2007
Skills
- Production scheduling and planning
- Project coordination
- Customer service management
- ERP systems (SAP, Oracle, CDK)
- Workflow optimization
- Team leadership and training
- KPI monitoring and reporting
- Inventory and logistics oversight
- Process improvement
- Microsoft Office Suite
- Conflict resolution
- Operations management
- SAP Business Warehouse
- Korybt system
- Power BI
- SQL database
- Microsoft CRM administration
- SharePoint administration
- Production scheduling
- Statistical forecasting
- Lean manufacturing
- Data analysis
- Project management
- Cross-functional collaboration
- Inventory management
- Performance monitoring
- Problem solving
- Team building
- Staff training
- ERP software proficiency
- Demand forecasting
- Production control systems
- Production schedules
- Process control
- Production planning
- SAP systems
- Technology Design
- Technical troubleshooting
Languages
English, Native or Bilingual Proficiency
Languages
French
Elementary
English
Native/ Bilingual
Affiliations
Volunteer, Fitness Lab, 2023-Present
Timeline
Production Planning and Control Engineer
Pratt & Whitney Engine Services
08.2023 - Current
Service Manager
KIA Motors
04.2022 - 07.2023
Project Coordinator
Cricket Wireless
03.2018 - 04.2022
Training Coordinator
McDonald's
08.2016 - 04.2018
Assistant Retail Manager
Cracker Barrel
05.2015 - 10.2016
Store Manager
Verizon Wireless
04.2014 - 09.2015
Bachelor of Science - Business Administration And Management
Fairmont State University