Rex Cooprider

In my role as Senior Store Manager, I am a multi unit manager, tasked with the responsibility first and foremost of being a leader in sales.

Secondary responsibilities are store operations, which include, however are not limited to:

Merchandising

Maintaining inventory levels and control

Scheduling and following up on customer orders

Maintaining a clean showroom

Marketing/driving traffic

Implementing and executing a metric based sales plan

In my role as the New Hire Trainer, I onboard all new hires for the entire district and guide them through an extensive 6 week regimented training program.

Service and installation technician CommTech level 4, specializing in Business Class Services.

Given my experience level as an in house technician and previously as a subcontractor, I am relied upon for advice and training lesser experienced technicians.

I am tasked by my supervisors to handle problem installations and service calls, with the expectation that any and all issues will be remedied, therefore converting a detractor customer, into a promoter for the company.

Overseeing a service and installation crew of 10 subcontractors in the field of Fiber Optic Television, Internet and VoIP service to the home.
In office responsibilities included, however not limited to:
Routing of Technicians, inventory ordering, inventory distribution, inventory control, billing and payroll.
In field responsibilities included and again not limited to:
100% customer satisfaction, thru regular visits a subscribers home, while technician was either on site or within a day of the scheduled installation.

I had started with the company as a very inexperienced technician, eager to learn every aspect of the position.
I quickly proved to be a valuable asset and was delegated more responsibility, all the while advancing my position with the company.
My responsibilities included, however were not limited to:
Routing technicians, inventory control, quality control and hiring / training of new, as well as lesser experienced technicians.
My ultimate responsibility was to ensure our customers (Comcast/Insight/Bright House) were represented professionally, by providing excellent service to their subscribers.

In an effort to keep my resume brief, I listed my work history in detail for the previous 18 years, however I have vast retail management experience with various companies, stemming back an additional 18 years prior to my career in the telecommunications industry.

Unfortunately, the market has not been kind to the retail industry and the majority of that employment history, cannot be properly verified due to store closings.

Additional detailed information available upon request, if necessary.