Rex Dengler
Santa Rosa,CA
Summary
Accomplished Collections Manager with a proven track record at County of Sonoma, enhancing collections efficiency and fostering customer relationships. Expert in account reconciliation and risk assessment, I excel in creating strategic plans that significantly improve financial outcomes. My strong organizational skills and ability to lead teams ensure optimal performance and employee retention.
Overview
40
40
years of professional experience
Work History
Collections Manager
County of Sonoma
07.2016 - 08.2024
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Collections for multiple County Departments and provided monthly reports.
- Utilized State of CA tax intercept program
Deputy Tax Clerk
County of Sonoma
05.2005 - 06.2016
- Contributed to a positive work environment through effective teamwork and proactive participation in staff meetings and trainings.
- Increased taxpayer compliance by assisting in the development of educational materials about taxation requirements for public distribution.
- Assisted Tax Clerk in training new employees on departmental procedures, policies, and best practices.
- Ensured data integrity within the department''s database system through diligent maintenance and updating of taxpayer information as needed.
- Managed taxpayer inquiries with professionalism and knowledge, resolving issues promptly and accurately.
- Enhanced customer satisfaction by providing clear explanations of complex tax concepts to taxpayers during meetings or phone calls.
- Collaborated with other departments to ensure seamless communication regarding tax matters and document processing.
- Gathered relevant tax-related information for accurate processing.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Bookkeeping Administrative Assistant
Simon Property Group
03.1997 - 05.2005
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed temporary retail leasing program.
- Managed office purchasing
Corporate Accounts Payable Manager
Harding Lawson Associates Es I
10.1984 - 03.1997
- Managed accurate and timely processing of over 1,200 invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed a team of accounting staff, providing guidance and support to ensure accurate financial reporting.
- Managed largest Branch Office Accounting Department
- Responsible for all phases of office accounting: a/p, a/r, collections, payroll
Education
AA Bookkeeping - Accounting And Business Management
Santa Rosa Junior College
Santa Rosa, CA01.1983
Skills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Accounts payable specialist
- Account Reconciliation
- Staff Training
- Process improvement strategies
- Conducting investigations
- Superior attention to detail
- Employee Retention
- Invoicing expertise
- Department management
- Payment Acceptance
- Report Preparation
- Business Correspondence Writing
- Expertise in invoice and payment transactions
- Data entry proficiency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Organizational Skills
- Active Listening
Timeline
Collections Manager
County of Sonoma
07.2016 - 08.2024
Deputy Tax Clerk
County of Sonoma
05.2005 - 06.2016
Bookkeeping Administrative Assistant
Simon Property Group
03.1997 - 05.2005
Corporate Accounts Payable Manager
Harding Lawson Associates Es I
10.1984 - 03.1997
AA Bookkeeping - Accounting And Business Management
Santa Rosa Junior College
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