A seasoned higher education technology professional with over a decade of experience. Skilled in managing diverse teams to achieve financial and operational goals. Focuses on technology, assessment, and strategic transformation. Adept in business management, data analytics, and process improvement. Passionate about fostering team development and diversity initiatives. My management brand is authentic empowerment and results-driven, transformational leadership. I believe in the power of building strong connections, fostering growth, learning, and trusting my team to drive success.
Hi, I’m
Rex Jarrett
Pikesville,MD
Summary
Overview
10
years of professional experience
Work History
Harvard Business Analytics Program
Customer Success Manager
01.2022 - Current
Job overview
- Managed relationships between Harvard, 2U, and senior program leaders
- Oversee program’s eight-figure $10.4M annual budget
- Manage a multi time-zone six-team-member unit which was responsible for the onboarding, processing, and quality assurance of the student life cycle
- Set and implement unit strategies
- Improved strategic leadership and processes within the Office of Student Success, leading a workgroup to create a new mission and vision statement, assisting in the creation of an annual report and annual operational plan and co-developing a competency-based professional development model
- Coordinated over a dozen on-campus Harvard immersions, negotiated contractors, planned preparation webinars, networking events, ideation competitions, etc
- Create Pro-forma financials and forecasts used by executive team for budgetary and operational decision making
- Lead product launches, including go-to-market planning, sales enablement, and product positioning for GTM teams
- Conduct market research (gap analysis, sizing, segmentation, persona briefs) to inform GTM plans
- Work collaboratively with Marketing and Communications to identify new markets, increase inquiries, applications, and conversion rates of confirmations
- Collaborate with cross functional teams in Product, Design, and Engineering teams to communicate product feedback, plan roadmaps, and execute sprint priorities
- Orchestrated campaign to increase student admissions and grow revenue by $2.25M
- Increased student retention by 27% through implementation of CLIMB financing program for low-income students over two fiscal years
- Develop and execute process improvement and automation service projects
- Evaluate program demographic targets and make recommendations for targeted opportunities for enrollment growth and increased student retention
- Lead innovative marketing campaign to achieve organizational DEI recruitment goals
- Contextualize data analytics to predict partner needs, student engagement, satisfaction, and overall program health
- Support partners to understand and adopt new products/features at launch by designing rollouts that include: webinars, disseminating articles, preparatory videos, working sessions, etc.
Harvard Business Analytics Program
Assistant Customer Success Manager
10.2018 - 01.2022
Job overview
- Achieved target performance goals through personal development, budget management, and data analysis
- Supervise and support full life cycles of customer caseloads north of 1,100 students
- Developed new product concepts and features (product launches, payment plan strategy, new delivery models) to accelerate growth and scope
- Implemented strategies for inbound prospective student and curated a Student Ambassador training program
- Founded five student affinity groups to promote diversity, equity, and inclusion, consequently engaging more than 600 Harvard students in a safe and supportive space online.
University of Maryland Global Campus College
Lead Education Coordinator
10.2015 - 10.2018
Job overview
- Coordinated admissions process for 3,600 students and executed outreach to 15,000 potential students annually
- Provided operations oversight and ensured compliance with testing policies and regulations
- Developed programs to increase interest in higher learning and participated in prospective student-facing events.
University of Maryland Global Campus College
Military and Veteran Advisor
10.2013 - 10.2015
Job overview
- Provided outstanding customer service to prospective students and drove student retention through proactive outreach.
Education
University of Maryland Global CampusAdelphi, MD
MBA from Finance and Information Systems
01.2019
University Overview
University of Maryland Global CampusAdelphi, MD
MS from Biotechnology with a specialization in Biosecurity and Biodefense
01.2017
University Overview
University of Maryland College ParkAdelphi, MD
BS from Biochemistry
01.2013
University Overview
Skills
- Project management
- Database management
- Customer Account Management
- Strategic Planning
- Schedule Management
- Customer Retention
- Collaboration
- Critical thinking
- Problem-solving
- Emotional intelligence
- Support for high needs customers
- Technical Proficiency in: Salesforce, Peoplesoft, Tableau, R-studio, Confluence, Guru,Workday, GoldMine CRM & Jira
Member Organizations
Member Organizations
- Alpha Phi Alpha Fraternity Incorporated: Sergeant at Arms
- Black Employee Resource Network: Treasurer
- Diversity Services Network: Global Chair
Timeline
Customer Success Manager
Harvard Business Analytics Program
01.2022 - Current
Assistant Customer Success Manager
Harvard Business Analytics Program
10.2018 - 01.2022
Lead Education Coordinator
University of Maryland Global Campus College
10.2015 - 10.2018
Military and Veteran Advisor
University of Maryland Global Campus College
10.2013 - 10.2015
University of Maryland Global Campus
MBA from Finance and Information Systems
University of Maryland Global Campus
MS from Biotechnology with a specialization in Biosecurity and Biodefense
University of Maryland College Park
BS from Biochemistry
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