Rex Lane
Houston,TEXAS
Summary
Professional Inspector and Air Force Veteran with over 30 years in Customer service, time management and multitasking abilities: specializing in conducting inspections and estimations for property loss and remodeling. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking to bring talent, professionalism, and leadership to a growing organization as an Independent Adjuster.
Overview
15
15
years of professional experience
Work History
LEAD CLAIMS ASSISTANT
M & J CLAIMS GROUP
02.2023 - Current
- Assisted senior adjusters in Daily Claims processing and evaluating property and insurance claims.
- Prepared and maintained detailed documentation and reports related to claims investigations.
- Trained new adjusters on conducting thorough investigations, evidence gathering, and scope of loss reports.
- Generated Gross loss reports on Wind/Hail Claims.
- Stayed updated and versed on relevant industry regulations and best practices for claims handling.
- Interacted with policy holders, desk adjusters and management via email, phone, or in- person to provide necessary information.
- Sorted, organized and maintained pertinent files related to all claims.
- Proactively increased my knowledge and skills of property claims adjusting by taking over 200 hrs of training on-line and in-person courses.
- Worked productively in fast-moving work environment to process large volumes of claims.
CLAIMS ASSISTANT INTERN
3D&K CLAIMS GROUP
11.2020 - 02.2023
- Assisted senior adjusters in Daily Claims processing and evaluating property and insurance claims.
- Prepared and maintained detailed documentation and reports related to claims investigations.
- Learned how to prepare and maintain detailed documentation and reports related to claim investigations.
- Generated Gross loss reports on Wind/Hail Claims.
- Stayed updated and versed on relevant industry regulations and best practices for claims handling.
- Interacted with policy holders via email, phone, or in- person to provide necessary information.
- Sorted, organized and maintained pertinent files related to all claims.
- Proactively increased my knowledge and skills of property claims adjusting by taking over 100 hrs of training on-line and in-person courses.
- Worked productively in fast-moving work environment to process large volumes of claims.
Licensed Realtor
Pride Street Realty And Brokerage
06.2017 - 11.2022
- Compared recently sold area properties to determine competitive market prices.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Arranged for inspections and surveys of sold properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Director of Operations
BP Health And Wellnes
02.2020 - 05.2021
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw day-to-day production activities in accordance with Covid-19 mandates and protocols to meet Government, Community and business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth, Vaccine compliance, and community participation.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term Health and safety processes.
General Manager
Sleep Number By Select Comfort LLC.
12.2015 - 09.2020
- High Focus on Customer Service and relations, with emphasis on building Brand Loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Store Manager
Best Buy Inc
04.2009 - 12.2015
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained 100+ employees to decrease process lags and boost productivity.
Education
MBA - Theology
College of Biblical Studies-Houston
Houston, TX05.2006
Associate of Science - Occupational Safety & Enviromental Compliance
Texas State Technical College - West Texas
Sweetwater, TX06.1993
Associate of Arts - Business Administration And Management
University of Illinois At Urbana-Champaign
Champaign, IL05.1991
Skills
- Level 2 Xactimate Certified
- TWIA/TFPA Certified
- NICTA 2023 Investigating Property Fraud
- State Farm Auto/Property Certified
- Adjuster Safety Training 2023
- All Lines Adjuster in Texas, Alabama, Louisiana, Michigan, Mississippi, North Carolina, South Carolina, Oklahoma, Florida, and Kentucky
- Microsoft Office Suite: Excel, Word, Power Point, and Spreadsheets
- Customer Relations Management
- Quality Assist, and Eagle View
- Core Logic Mobile Claims assemblies and batches/ item search
- Mastering Time Management/Scheduling for Field Adjusters course
- Effective Communications/ Dealing with Difficult Customers
- Harvard Business Publishing Certifications in Customer Centric Focus, Strategic Thinking, Team Management, Leading People, Diversity, Inclusion, and Belonging, Strategy Planning and Execution, Time Management, Ethics at Work, Crisis Management, Difficult Interactions, Coaching, and Negotiating
Certification
Xactimate Level 2 Certified
StateFarm Field Adjuster Certified
HAAG Certified
CATI Certified
TWIA Certified
Accomplishments
Project Managed a complete new home build. Hired and Managed all sub-contractors in the areas of Electrical, Plumbing, Framing, Roofing, Window/Doors Install, Landscape and Painting.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LEAD CLAIMS ASSISTANT
M & J CLAIMS GROUP
02.2023 - Current
CLAIMS ASSISTANT INTERN
3D&K CLAIMS GROUP
11.2020 - 02.2023
Director of Operations
BP Health And Wellnes
02.2020 - 05.2021
Licensed Realtor
Pride Street Realty And Brokerage
06.2017 - 11.2022
General Manager
Sleep Number By Select Comfort LLC.
12.2015 - 09.2020
General Store Manager
Best Buy Inc
04.2009 - 12.2015
MBA - Theology
College of Biblical Studies-Houston
Associate of Science - Occupational Safety & Enviromental Compliance
Texas State Technical College - West Texas
Associate of Arts - Business Administration And Management
University of Illinois At Urbana-Champaign
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