Rex Malagayo
Richmond,VA
Summary
Results-driven leader with extensive experience in store management and team training. Skilled in time management and organization, fostering a positive work environment that drives customer satisfaction and operational efficiency.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Mc Donald's
Mc Donald's Guam
Tamuning Guam
08.2009 - 05.2019
- Trained new crew members on operational procedures and safety protocols.
- Facilitated ongoing training sessions to enhance team performance and service quality.
- Implemented best practices for food preparation and customer service standards.
- Set positive example for team members by providing high-quality, efficient service.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Stocker/Bagger
Agat Kimchee Store
Agat Guam
10.2010 - 08.2014
- Organized stock shelves to ensure optimal product visibility and accessibility.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Assisted in receiving shipments, verifying quantities, and inspecting product quality.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Sales Associate
Navy Exchange Guam
Santa Rita, Guam
10.2022 - 05.2026
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Implemented visual merchandising strategies to optimize product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Domino's Store Manager
Guam Food Service
Santa Rita, Guam
03.2019 - 05.2026
- Led daily operations, ensuring compliance with health and safety regulations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed staff training programs to enhance customer service skills and product knowledge.
- Implemented inventory management systems that improved stock accuracy and reduced waste.
- Analyzed sales data to identify trends, optimizing product placement and promotions.
- Fostered a positive team environment, mentoring employees for career advancement opportunities.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Science - Nursing
University of Pangasinan
Pangasinan,Philippines04-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multitasking and organization
- Store operations
Certification
ServSafe Manager Certification
Timeline
Sales Associate
Navy Exchange Guam
10.2022 - 05.2026
Domino's Store Manager
Guam Food Service
03.2019 - 05.2026
Stocker/Bagger
Agat Kimchee Store
10.2010 - 08.2014
Mc Donald's
Mc Donald's Guam
08.2009 - 05.2019
Bachelor of Science - Nursing
University of Pangasinan