Rex Poole
SAINT LOUIS,MO
Summary
Dynamic Operations Manager with a proven track record at THE BOEING COMPANY, excelling in team leadership and operational efficiency. Enhanced employee retention through effective staff development and conflict resolution, while optimizing workflows to improve performance outcomes. Skilled in inventory management and performance monitoring, driving significant improvements in customer satisfaction and operational success.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Team Leader
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2015 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Assembly Mechanic
THE BOEING COMPANY- Leader In The Aerospace Industry
09.2010 - 03.2015
- Ensured proper documentation of all completed jobs for easy reference and traceability purposes within company databases.
- Conducted routine audits on assembly procedures and practices, identifying areas of improvement and proposing actionable plans for enhancement.
- Completed complex assembly tasks, resulting in a higher level of precision and fewer errors in finished products.
- Achieved consistently high production rates through disciplined time management practices and well-organized workstation setup.
- Mentored junior mechanics, sharing valuable knowledge and skills to enhance their professional growth.
- Collaborated with team members to meet tight deadlines, increasing overall productivity.
- Reviewed blueprints and schematics thoroughly prior to beginning work on assemblies, ensuring accurate construction according to design specifications.
- Utilized specialized tools effectively, maximizing task efficiency while maintaining high levels of precision workmanship.
- Served as an integral part of continuous improvement efforts by actively participating in lean initiatives focused on enhancing operational efficiency within the assembly department.
- Ensured product quality by conducting thorough inspections and making necessary adjustments during the assembly process.
- Developed a strong understanding of product specifications and customer requirements, ensuring each assembly met or exceeded expectations.
- Assisted in troubleshooting mechanical issues, providing quick resolutions to minimize production delays.
- Worked with heavy machinery and various power tools when assembling parts.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Tested finished products for compliance with tolerances and overall quality.
- Collaborated with other line workers and team members to assemble and repair parts.
- Identified defective items and made repairs according to department standards.
- Deburred, polished, and painted surfaces.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
- Performed repeated tasks while sitting or standing over extended periods of time.
- Notified engineering of errors and discrepancies.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Trained and instructed coworkers in proper assembly techniques.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings, or blueprints.
- Recognized and reported defective material and equipment to shift supervisor.
- Complied with safety standards to prevent machinery accidents and personnel injuries.
- Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
- Repainted and precisely touched-up components and assemblies.
Education
Certificate of Technical Studies - Architecture of Systems Engineering
Massachusetts Institute of Technology
Cambridge, MA11-2019
Certificate of Technical Studies - Computer Programming
Saint Louis University
St. Louis, MO11-2019
Information Technology
Lindenwood University
Saint Charles, MO12-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Maintaining compliance
- Interpersonal communication
- Workflow optimization
- Inventory control
- Strategic planning
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Workforce management
- Organizational management
- Process improvements
- Delegation
- KPI tracking
- Conflict mediation
- Assignment delegation
- Work flow planning
- Cost reduction
- Data management
- Unsurpassed work ethic
- Incidents management
- Cross-functional collaboration
- Cross-functional communications
- Complex problems analysis
- Data analysis
- Forecasting and scheduling
- Performance reporting
- Process flows
- Cross-functional communication
- Document control
- Cost control
- Performance evaluations
- Cultural awareness
Accomplishments
- Supervised 6 different departments on the F/A-18 Program to support downstream customers for preparation of final delivery.
Certification
- MBSE Training - 1yr
- RSPS Training - 3 months
- LEAN Academy- ongoing
- ONE BPS - 1yr
Timeline
Operations Manager
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2019 - Current
Team Leader
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2015 - 03.2019
Assembly Mechanic
THE BOEING COMPANY- Leader In The Aerospace Industry
09.2010 - 03.2015
Certificate of Technical Studies - Architecture of Systems Engineering
Massachusetts Institute of Technology
Certificate of Technical Studies - Computer Programming
Saint Louis University
Information Technology
Lindenwood University
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