Rex Romero
Queens
Summary
Strategic IT leader with 15+ years of experience modernizing enterprise systems, leading cross-functional teams, and delivering secure, scalable, and cost-effective technology solutions. Proven ability to align IT strategy with business goals, optimize vendor ecosystems, and enable growth through automation, data-driven insights, and resilient operations. Recognized for reducing incidents by 30%, safeguarding customer trust, and managing multimillion-dollar technology initiatives. Ready to bring a customer-first IT vision to Paris Baguette—protecting uptime, enabling digital growth, and ensuring technology accelerates the brand’s expansion.
Overview
22
22
years of professional experience
1
1
Certification
Work History
On-Site Tech Lead & Systems Administrator
Future Tech, Inc / Nassau BOCES – North Shore Central School District
01.2022 - Current
- Lead IT operations across 5 campuses, supporting 2,500+ end users and reporting to district Director of Technology.
- Designed and executed IT modernization roadmap, reducing repeat incidents by 30% and improving uptime across 5 districts.
- Directed deployment of Intune/Autopilot for 1,800+ devices, cutting setup time by 40% through automation.
- Negotiated $250K+ in vendor contracts and licensing, achieving 15% cost savings while strengthening SLA compliance.
- Strengthened Microsoft Defender policies, reducing phishing incidents by 20% and enhancing enterprise security posture.
- Supervised and developed 6 IT technicians, increasing ticket closure rates by 25% and improving satisfaction to 99%.
- Restored major database outages within 4 hours (versus multi-day downtime), minimizing operational disruption.
- Invited by BOCES executives to expand responsibilities due to consistent delivery of results.
- Improved systems with addition of new features and infrastructure.
IT Support Consultant
Future Tech, Inc – Long Island School District
01.2020 - 01.2021
- Resolved 30+ tickets daily across 5 schools, deployed 400+ OS/hardware upgrades, and trained 100+ staff.
- Partnered with vendors on telecom/cloud solutions, reducing downtime by 15%.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Remote Webcast Engineer (Part-Time)
Wall Street Webcasting – New York, NY
01.2020 - 01.2021
- Produced 50+ corporate events with near 100% uptime, cutting troubleshooting time by 25%.
Desktop Support Specialist (Level 2)
Barclays Investment Bank – New York, NY & Whippany, NJ
01.2018 - 01.2019
- Supported CTO, Legal, HR, and 140+ VIP leaders across 6,000+ users.
- Led enterprise migration of 2,500 devices to Windows 10 ahead of schedule, cutting login issues by 35%.
- Acted as MacOS SME, supporting 1,200+ Apple devices and deploying Cisco AV across 30+ conference rooms.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Diagnosed and troubleshot hardware, software and network issues.
Photographer
Airbnb & Commercial Clients
01.2012 - 01.2018
- Delivered 300+ projects, managing budgets and client relationships.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Technical Support
Technical Support Roles – Philippines
01.2004 - 01.2008
- Supported 1,000+ SMB accounts at Intuit, Toshiba, and Dell with 90–95% satisfaction and first-call resolution.
- Handled escalated calls for technical support to back up team members.
- Managed call flow to respond to technical support needs of customers.
- Assisted clients with technical support issues and general inquiries.
Education
Associate of Science -
CompTIA Network+ – Per Scholas
Bronx, NYAssociate of Science -
Microsoft Azure Cloud Systems
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Cisco Network Associate Training – Per Scholas
Landscape Architecture
University of the Philippines
Skills
- IT Strategy & Roadmaps: Enterprise IT modernization, digital workplace, lifecycle planning
- Cloud & Identity: Microsoft 365, Azure AD/Entra ID, SSO, MFA, Conditional Access
- Retail/Enterprise IT Foundations: POS-style system integrations, end-user computing, networking (Cisco, Aruba, Fortinet)
- Security & Compliance: Microsoft Defender, DLP, PCI DSS concepts, disaster recovery planning
- Analytics & Optimization: Data-driven performance monitoring, vendor KPIs, incident trend analysis
- Leadership & Financial Oversight: Team building, vendor negotiation, contracts, budgeting ($250K)
- Automation: PowerShell, Azure CLI, SQL scripting to reduce costs and manual processes
- Network administration
- Cybersecurity best practices
- Performance optimization
- Team performance management
Accomplishments
- Documented and resolved database mismatched entries which led to reduction of user authentication incidents.
- Achieved 40% improved deployment efficiency by introducing automation for software packaging tasks.
- Developed on-demand custom network appliance monitoring which helped improve Disaster Recovery management.
Certification
- Microsoft Azure Cloud Systems Training - 4 months
Key Achievements
- Reduced incidents by 30% through automation and standardized processes.
- Managed $250K vendor portfolio, achieving 15% cost savings.
- Cut provisioning time 40% via Intune/Autopilot automation.
- Ensured 99% satisfaction in executive support, trusted advisor to leadership.
- Minimized downtime impact with 4-hour recovery vs. multi-day outages.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
On-Site Tech Lead & Systems Administrator
Future Tech, Inc / Nassau BOCES – North Shore Central School District
01.2022 - Current
IT Support Consultant
Future Tech, Inc – Long Island School District
01.2020 - 01.2021
Remote Webcast Engineer (Part-Time)
Wall Street Webcasting – New York, NY
01.2020 - 01.2021
Desktop Support Specialist (Level 2)
Barclays Investment Bank – New York, NY & Whippany, NJ
01.2018 - 01.2019
Photographer
Airbnb & Commercial Clients
01.2012 - 01.2018
Technical Support
Technical Support Roles – Philippines
01.2004 - 01.2008
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Cisco Network Associate Training – Per Scholas
Landscape Architecture
University of the Philippines
Associate of Science -
CompTIA Network+ – Per Scholas
Associate of Science -
Microsoft Azure Cloud Systems
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