Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rex Tseng

San Jose,CA

Summary

Provide customers with high-quality and efficient services with excellent customer service skills, and improve customer satisfaction.

Overview

4
4
years of professional experience

Work History

Part-time Service

O Sushi
09.2022 - 09.2024
  • Deliver exceptional customer service by quickly addressing and resolving customer queries, needs, and complaints, ensuring proactive service that enhances satisfaction, loyalty, and repeat business.
  • Leverage effective sales techniques to identify customer preferences, recommend appropriate products, and upsell additional items, driving revenue growth and consistently meeting or exceeding sales targets.
  • Analyze and calculate daily revenue and sales performance, ensuring accurate financial reporting, processing cash transactions with precision, managing cash flow, and balancing the register at the end of each shift.
  • Thrive in high-pressure, fast-paced environments by strategically prioritizing tasks, managing time effectively, and staying focused to meet deadlines and deliver consistent results.
  • Build strong customer relationships by actively listening to customers, providing personalized service, and proactively addressing concerns to foster engagement, loyalty, and long-term retention.
  • Collaborate effectively with team members to maintain smooth operations, support sales goals, and ensure the delivery of high-quality service during peak hours.


Part-time Barista

I-Tea milk tea
02.2021 - 03.2023
  • Identify and address customer needs by actively listening and providing tailored solutions that exceed expectations, ensuring high satisfaction and long-term loyalty.
  • Utilize persuasive sales techniques to recommend complementary products, upsell premium options, and promote new or seasonal items, driving increased sales and enhancing customer engagement.
  • Stay informed about menu offerings and promotions, ensuring effective communication with customers and helping them make informed choices that improve their experience and boost sales.
  • Create a positive and welcoming atmosphere by engaging customers in a friendly and professional manner, making them feel valued and respected, encouraging repeat business and customer loyalty.
  • Cultivate a harmonious team environment through open communication and collaboration, ensuring efficient service during peak hours and contributing to a productive, goal-oriented atmosphere.

Education

Bachelor of Business Administration - Accounting

University of California, Irvine
06-2025

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft PowerPoint
  • Sales
  • Microsoft Excel
  • Problem Solving
  • Communication Skills
  • Microsoft Excel
  • Problem Solving

Languages

English
Chinese (Mandarin)

Timeline

Part-time Service

O Sushi
09.2022 - 09.2024

Part-time Barista

I-Tea milk tea
02.2021 - 03.2023

Bachelor of Business Administration - Accounting

University of California, Irvine

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