RexAnn Wilmes
Freeport,TX
Summary
Dynamic professional with extensive experience in customer service and cleaning, notably at Kohls Department Store. Proven ability to enhance customer satisfaction through effective problem-solving and reliable service. Skilled in housekeeping and time management, consistently achieving operational efficiency and maintaining high standards of cleanliness. Committed to fostering positive client relationships and team collaboration.
Overview
31
31
years of professional experience
Work History
Cleaner
Kohls Department Store
11.2025 - Current
- Maintained cleanliness of sales floors, restrooms, and break areas to enhance customer experience.
- Operated cleaning equipment and utilized appropriate chemicals for effective sanitation.
- Adhered to safety protocols and company policies while performing cleaning duties.
Owner
Witches Broom
05.2020 - 10.2025
- Developed and implemented seasonal product lines to enhance customer engagement.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Trained and supervised staff in operational procedures and customer service excellence.
- Cultivated relationships with local suppliers to source high-quality ingredients and materials.
- Streamlined order fulfillment processes, improving efficiency and reducing wait times for customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Cashier Waitress
Sweet Ts
03.2015 - 05.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
- Monitored stock levels at registers, notifying management of inventory needs promptly.
- Trained new cashiers on procedures, promoting adherence to best practices in service delivery.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Carpenter Helper
Dixon Construction
09.2003 - 08.2009
- Assisted carpenters with measuring and cutting wood materials for various construction projects.
- Maintained tools and equipment, ensuring they were in optimal working condition for daily tasks.
- Followed safety protocols to create a secure work environment and reduce hazards on job sites.
- Collaborated with team members to efficiently complete framing and installation of structures.
Waitress Cashier
Ryan's Steakhouse
04.2002 - 01.2003
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed orders using Point of Sale system.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted in maintaining cleanliness and organization of dining area.
- Managed cash transactions and balanced cash register at end of shifts.
Gofer
US Contractors
04.2001 - 01.2002
- Assisted in loading and unloading materials to support project timelines.
- Coordinated deliveries and pickups, ensuring timely arrival of supplies on job sites.
- Maintained clean and organized work areas to promote safety and efficiency.
- Operated various tools and equipment, adhering to safety protocols at all times.
- Supported skilled tradespeople by preparing necessary materials for daily tasks.
Security Officer
APT
06.1998 - 01.2001
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report suspicious activities or safety hazards.
- Responded promptly to emergency situations, coordinating with law enforcement as needed.
- Implemented access control measures, verifying credentials of individuals entering the facility.
- Prepared detailed incident reports for review by management and regulatory authorities.
- Trained new staff on security protocols and emergency response procedures to enhance team readiness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Sales Operations
Kar Products
04.1995 - 01.2001
- Managed inventory levels of supplys , ensuring availability for continued sales operations.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
Operation Delivery
Big A Auto Parts
05.1996 - 07.1998
- Trained new hires on best practices in van sales operations, contributing to overall team success and cohesion.
- Streamlined sales operations by implementing efficient tracking systems and reporting tools.
- Collaborated with cross-functional teams to optimize sales operations and realize revenue growth.
- Managed cross-functional projects aimed at improving overall sales operations and support functions, resulting in better alignment between departments.
Education
High School Diploma -
Deming High
Deming, NM05-1998
Timeline
Cleaner
Kohls Department Store
11.2025 - Current
Owner
Witches Broom
05.2020 - 10.2025
Cashier Waitress
Sweet Ts
03.2015 - 05.2020
Carpenter Helper
Dixon Construction
09.2003 - 08.2009
Waitress Cashier
Ryan's Steakhouse
04.2002 - 01.2003
Gofer
US Contractors
04.2001 - 01.2002
Security Officer
APT
06.1998 - 01.2001
Operation Delivery
Big A Auto Parts
05.1996 - 07.1998
Sales Operations
Kar Products
04.1995 - 01.2001
High School Diploma -
Deming High