Microsoft Exel
Rexhina Xhaferaj
St Julians
Summary
Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Dedicative and always seeking challenges, because I do believe you learn and you grow more from that!
Overview
3
3
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
Work History
Receptionist
St. Georges Park Hotel
St. Julians, MAlta
02.2022 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Waitress
db Seabank
Mellieha, Malta
07.2021 - 02.2022
Graphic Designer
MDI
TIrane, Albania
10.2020 - 06.2021
- Developed creative design for print materials, banners and signs.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Designed website layouts, templates and unique branded looks.
- Completed in-depth product design tests using updated software tools.
- Applied knowledge of production to create high-quality images.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
Waitress
Mondrian Doha
Doha, Qatar
02.2019 - 09.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Met with chef to review daily specials and menu changes.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Bachelor of Arts - Multimedia
Aleksander Moisiu
Durres, Albania 09.2017 - Current
Skills
Well organized
Self motivated
Collaborative
Time management
Leadership
Problem solving
Software
Adobe Creative Cloud
Certification
Graphic Design 'Excellence Training Center Qatar' (Doha, State of Qatar www.excellence.qa,reference@excellence.qa)
Interests
Designing
Photography
Art
DIY
Sports
Travel
Timeline
Receptionist
St. Georges Park Hotel
02.2022 - Current
Waitress
db Seabank
07.2021 - 02.2022
Graphic Designer
MDI
10.2020 - 06.2021
Waitress
Mondrian Doha
02.2019 - 09.2020
Bachelor of Arts - Multimedia
Aleksander Moisiu
09.2017 - Current