Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Receptionist

Rexhina Xhaferaj

St Julians

Summary

Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Dedicative and always seeking challenges, because I do believe you learn and you grow more from that!

Overview

3
3
years of professional experience
5
5
years of post-secondary education
11
11
Certifications

Work History

Receptionist

St. Georges Park Hotel
St. Julians, MAlta
02.2022 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Waitress

db Seabank
Mellieha, Malta
07.2021 - 02.2022

Graphic Designer

MDI
TIrane, Albania
10.2020 - 06.2021
  • Developed creative design for print materials, banners and signs.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.
  • Designed website layouts, templates and unique branded looks.
  • Completed in-depth product design tests using updated software tools.
  • Applied knowledge of production to create high-quality images.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects before rollout.

Waitress

Mondrian Doha
Doha, Qatar
02.2019 - 09.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Met with chef to review daily specials and menu changes.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification for minimum age for sale of alcoholic beverages.

Education

Bachelor of Arts - Multimedia

Aleksander Moisiu
Durres, Albania
09.2017 - Current

Skills

    Well organized

undefined

Software

Microsoft Exel

Adobe Creative Cloud

Certification

Graphic Design 'Excellence Training Center Qatar' (Doha, State of Qatar www.excellence.qa,reference@excellence.qa)

Interests

Designing

Photography

Art

DIY

Sports

Travel

Timeline

Receptionist

St. Georges Park Hotel
02.2022 - Current

Waitress

db Seabank
07.2021 - 02.2022

Graphic Designer

MDI
10.2020 - 06.2021

Waitress

Mondrian Doha
02.2019 - 09.2020

Bachelor of Arts - Multimedia

Aleksander Moisiu
09.2017 - Current

Similar Profiles

CREATE PROFILE
Rexhina Xhaferaj