Rexie Caro

Field Technician

Motive Energy Telecommunications

Corona, CA

05.2021 - 05.2025

Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
Upgraded existing systems by installing new versions of operating systems or application software.
Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
Developed strategies for resolving complex technical issues encountered in the field.
Responded quickly to emergency situations requiring immediate attention.
Trained staff members on proper use of equipment, processes and procedures.
Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Communicated regularly with management regarding progress made on assigned projects or tasks.
Provided technical support to customers (Verizon Techs) via phone, email, and in person.
Maintained inventory of parts and supplies used for repairs and service calls.
Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.
Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Interfaced with third-party providers to troubleshoot equipment issues.
Met and exceeded customer demands through responsive and accurate on-site maintenance.
Installed and troubleshooted field instrumentation and monitoring devices.
Worked directly with the customer (Verizon) to troubleshoot site alarms, including Generator, Commercial power, PowerPlant, ATS, Sieboss, BBU, environmental alarms, etc.
Worked overtime, on call, emergency calls, night jobs, during weekends, and holidays when needed.
Experienced in driving service trucks for long drives, off-roading, and remote areas.