Rey Aviles

Primary Responsibilities:
The Commercial Roofing Service Manager, under the direct supervision of the President (or
other title listed above), is responsible for establishing and growing lines of service business
within the organization. The Service Manager is charged with departmental responsibility
including revenue gross profit margin and SG&A expenses that can be segregated as purely
service related.

Specific Job Duties:
• Management of service office field and sales functions.
• Qualification and creation of work order in CRM software from client request.
• Creation of high-quality repair estimates, roof surveys, preventive maintenance reports,
drawings and other deliverables for clients.
• Invoicing and maintenance of price list (inventory).
• Verify payroll consolidation and entry.
• Creation of management reports such as profitability report and bid log.
• Collections, as required
• Personnel: Hiring, firing and professional development of service personnel.
• Scheduling and dispatch of field personnel, as required
• Daily supervision of field employees by job site visits and the review of job tickets to confirm
quality and customer service.
• Vehicle and equipment maintenance.
• Review service technician productivity and quality performance and provide technical
training.
• Responsible for safety and safety training with all required meetings certifications and
documentation.
• Material purchasing
• Prospecting for new clients and referrals, as required
• Sale to existing clients) of additional services such as preventive maintenance programs,
disaster first response program, construction to service etc.
• Manages preparation and projects, review and administration of contractual proposals,
contracts and purchase orders relating to construction projects.
• Works closely with the permit expeditors, design team and consultants to monitor and
expedite the development process.
• Maintains relationships between the organization and outside consultants, contractors, and
suppliers.
• Responsible for maintaining and updating the project management/development tracking
Receives, organizes, and maintains all construction documents.
• Other duties as assigned.

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Maintained professional, organized, and safe environment for employees and patrons.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Organized and detail-oriented with a strong work ethic.
• Controlled costs to keep business operating within budget and increase profits.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Led project lifecycle from initiation to completion, ensuring alignment with client expectations and regulatory standards.
• Coordinated cross-functional teams to enhance collaboration and streamline project execution, resulting in improved efficiency.
• Managed budget allocations and resource assignments to optimize project delivery and minimize costs.
• Developed comprehensive project plans, defining scope, timelines, and deliverables while mitigating potential risks.
• Facilitated regular status meetings with stakeholders to communicate progress, address concerns, and adjust strategies as needed.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.