Reynaldo Barrera
New Braunfels,TX
Summary
Proven talent in enhancing brand visibility and sales, as demonstrated at Michael Kors through strategic merchandise displays and effective staff training. Skilled in sales management and staff coaching, I excel in driving team performance and customer satisfaction. Achieved significant improvements in employee retention and inside sales goals, showcasing a blend of leadership and results-driven focus.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Talent/Brand Manager
Michael Kors
10.2022 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Food Service Assistant Manager
Buc-ee's
03.2017 - 09.2022
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Facilitate hiring of qualified Food Service personnel by interview applicants and making recommendations for employment.
- Reacted productively under constantly changing priorities with numerous interruptions and continuously monitored food safety.
- Ensure proper use of a wide variety of kitchen equipment and appliances to include, but not limited to, floor mixer, slicers, ovens, sharp knives, and fryers.
Account Manager
Cellular Sales Verizon
03.2016 - 03.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Maintained updated product knowledge to successfully educate and advise customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Manager
McDonald's
06.2005 - 01.2016
- Ensured accurate forecasting of resource requirements by closely monitoring project progress and adjusting plans accordingly.
- Maintained food safety and sanitation standards.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Assisted management in reducing labor costs by effectively managing shift schedules and employee break times.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Education
High School Diploma -
James Madison High School
San Antonio, TX06.2008
Skills
- Brand strategy
- Staff Coaching
- Sales management
- Recruitment
- Scheduling experience
- Food service safety
Certification
TABC
ServSafe
Languages
Spanish
Full Professional
Timeline
Talent/Brand Manager
Michael Kors
10.2022 - Current
Food Service Assistant Manager
Buc-ee's
03.2017 - 09.2022
Account Manager
Cellular Sales Verizon
03.2016 - 03.2017
Assistant Manager
McDonald's
06.2005 - 01.2016
High School Diploma -
James Madison High School
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