Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rey Hernandez

Rutherford,New Jersey

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Residential Aide

NAICA
01.2022 - Current
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, assisting with apartment search and relocation, and purchasing supplies.

Customer Engineer

Microsoft
02.2021 - 02.2022
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Answered incoming support inquiries via chat, phone and email.

Field Technician

Spectrum
10.2016 - 01.2021
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Collaborated with supervisor and other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Utilize in-depth product knowledge to assist customers in selecting the ideal cable/internet plan that best suits their preferences and at times upselling from there if need be.


Education

Computer Science

Bronx Community College
The Bronx, NY
03.2013

Skills

  • Inputting Claims
  • Merchandise Orders and Exchanges
  • Complaint Reviews
  • Agent Assistance
  • Bilingual
  • NetSuite
  • Customer Relationship Management
  • Billing Adjustments
  • Microsoft Office
  • Google Suite

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Residential Aide

NAICA
01.2022 - Current

Customer Engineer

Microsoft
02.2021 - 02.2022

Field Technician

Spectrum
10.2016 - 01.2021

Computer Science

Bronx Community College

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Rey Hernandez