Rey Reed
Denham Springs,LA
Summary
Highly proactive manager with 9 years of experience in team leadership in the service industry. Background includes sales, management and customer service in fast-paced settings. Dynamic professional with demonstrated success in developing and executing innovative strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Willies Restaurants
02.2019 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
Safety Attendant
Turner Industries
05.2018 - 02.2019
- Monitored permitted space for worker safety and hazards.
- Informed entrants and supervisor on people entering permitted space.
- Kept record of entrants to confined space.
- Educated workers and enforced safety guidelines.
- Called for evacuations in event of emergency.
- Recognized, documented, and advised on removal of hazards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Collaborated with other departments to integrate safety in all aspects of organization.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Investigated and reported on hazardous materials spills, fires and other emergencies.
Kitchen Manager
Willies Restaurants
01.2015 - 05.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Game Coach
Celebration Station
11.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Mentorship Academy of Science & Technology
Baton Rouge, LA05.2014
Skills
- Purchasing
- Health Code Compliance
- Talent Development
- Customer Engagement
- Operations Management
- Recruitment
- Staff Management
- Supervisory Skills
- Shift Management
- Customer Loyalty
- Order Delivery Practices
- Trained in Performance and Wage Reviews
- Disaster Preparedness
- Training and Mentoring
- Incident Reporting
Timeline
Restaurant General Manager
Willies Restaurants
02.2019 - Current
Safety Attendant
Turner Industries
05.2018 - 02.2019
Kitchen Manager
Willies Restaurants
01.2015 - 05.2018
Game Coach
Celebration Station
11.2012 - 07.2014
High School Diploma -
Mentorship Academy of Science & Technology
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