Rey Rodriguez
Orange Park
Summary
Dedicated and adaptable customer service professional with a strong foundation in retail and hospitality. I have used my customer service skills through various roles, including Team Member at Chick-fil-a and Crew Member at Tropical Smoothie, and current position at Select Portfolio Servicing. My skills include excellent communication, teamwork, and multitasking. I am driven to provide top-notch service and support to ensure customer satisfaction. With a focus on continuous learning and growth, I am eager to leverage my skills in my next role. Fluent in Spanish, I can connect with a diverse range of customers. My goal is to continue excelling in customer-facing positions while further developing my communication and problem-solving abilities. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
3
3
years of professional experience
Work History
Costumer Care Representative
Select Portfolio Servicing
Jacksonville
11.2024 - Current
Handled inbound calls related to mortgage servicing, including payments, escrow, and assistance programs. Guided customers through complex account issues, provided clear explanations of loan terms, and ensured compliance with federal regulations and company policies. Developed strong communication, problem-solving, and system navigation skills in a fast-paced call center environment.
Crew Member
Tropical Smoothie
Orange Park
08.2024 - 11.2025
Currently working as a Crew Member at Tropical Smoothie, where I contribute to the overall success of the restaurant by providing excellent customer service and ensuring a positive dining experience for guests. I take customer orders, prepare and serve food, and handle cash transactions accurately.
FOH Team Member
Chick-fil-A
Middleburg
10.2022 - 08.2024
As an FOH Team Member at Chick-Fil-A from October 2022 to August 2024, I provided exceptional customer service and ensured a positive dining experience for guests. I took customer orders, prepared and served food, and handled cash transactions accurately. Additionally, I maintained cleanliness and organization in the front-of-house area and restocked supplies as needed.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL05-2024
Skills
- Effective Time Management
- Fast Learner
- Decision Making
- Leadership
- Customer Service
- Communication
- Teamwork
- Multitasking
Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Costumer Care Representative
Select Portfolio Servicing
11.2024 - Current
Crew Member
Tropical Smoothie
08.2024 - 11.2025
FOH Team Member
Chick-fil-A
10.2022 - 08.2024
High School Diploma -
Ridgeview High School
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