Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

REYNALDO SILVA

1973 SE 122nd Ave Portland,OR

Summary

Safety-driven, compassionate aviation professional seeking a Flight Attendant position with Alaska Airlines. Offering 10+ years of airline operations, security, and guest service experience with a proven ability to stay calm under pressure, deliver remarkable service, and support team success.

Overview

18
18
years of professional experience

Work History

CSA Trainer, Lead , Communication Coordinator

Alaska Airlines
01.2017 - Current
  • Train new employees on Alaska service standards, safety procedures, and operations.
  • Deliver caring, solution-focused service during IROPs, delays, and passenger needs.
  • Maintain a positive, approachable presence and support team members to ensure smooth operations.
  • Ensure safe, on-time departures by coordinating between gate, ramp, and flight crew.
  • Managed escalated customer complaints effectively, maintaining strong relationships and loyalty among clients.

Operations Duty Manager • Security Account Manager • Passport Control Supervisor • Trainer

PrimeFlight Aviation Services
01.2010 - 01.2020
  • Oversaw passenger safety and security in TSA/CBP-restricted areas.
  • Resolved sensitive passenger situations calmly, including documentation and boarding issues.
  • Coordinated operations with airlines, federal agencies, and international crews.
  • Trained teams in customer service, safety procedures, and emergency readiness.
  • Provided bilingual (English/Spanish) communication for diverse guests.

Customer Service Agent • China Airlines Trainer

Hallmark Aviation Services
01.2012 - 01.2014
  • Delivered personalized guest service for Lufthansa, Qantas, and China Airlines.
  • Trained staff on service flow, boarding, and guest interaction standards.
  • Used airline systems (Amadeus Altéa, Unisys) to support ticketing, boarding, and reporting.

Customer Service Representative

Moscone Center
01.2008 - 01.2010
  • Supported major events (IBM, Oracle, Apple) with high-volume guest services.
  • Assisted with information, accessibility needs, and conflict resolution in fast-paced environments.

Education

Network Studies

City College of San Francisco
San Francisco, CA
01.2017

Electronic Engineering

National University of Engineers, Nicaragua
01.2007

Skills

  • Safety-first mindset & emergency readiness
  • Calm under pressure; strong conflict-resolution skills
  • Empathetic, guest-focused service
  • Team-oriented with strong communication
  • Bilingual: English & Spanish
  • Airline systems: Amadeus Altéa, Unisys
  • Ramp & aircraft security experience
  • Adaptable schedule & reliable work ethic

Accomplishments

Nominated for PDX People Customer service award 2025

PDX AS Safety Award Winner 2025

Timeline

CSA Trainer, Lead , Communication Coordinator

Alaska Airlines
01.2017 - Current

Customer Service Agent • China Airlines Trainer

Hallmark Aviation Services
01.2012 - 01.2014

Operations Duty Manager • Security Account Manager • Passport Control Supervisor • Trainer

PrimeFlight Aviation Services
01.2010 - 01.2020

Customer Service Representative

Moscone Center
01.2008 - 01.2010

Network Studies

City College of San Francisco

Electronic Engineering

National University of Engineers, Nicaragua