REYNALDO SILVA
1973 SE 122nd Ave Portland,OR
Summary
Safety-driven, compassionate aviation professional seeking a Flight Attendant position with Alaska Airlines. Offering 10+ years of airline operations, security, and guest service experience with a proven ability to stay calm under pressure, deliver remarkable service, and support team success.
Overview
18
18
years of professional experience
Work History
CSA Trainer, Lead , Communication Coordinator
Alaska Airlines
01.2017 - Current
- Train new employees on Alaska service standards, safety procedures, and operations.
- Deliver caring, solution-focused service during IROPs, delays, and passenger needs.
- Maintain a positive, approachable presence and support team members to ensure smooth operations.
- Ensure safe, on-time departures by coordinating between gate, ramp, and flight crew.
- Managed escalated customer complaints effectively, maintaining strong relationships and loyalty among clients.
Operations Duty Manager • Security Account Manager • Passport Control Supervisor • Trainer
PrimeFlight Aviation Services
01.2010 - 01.2020
- Oversaw passenger safety and security in TSA/CBP-restricted areas.
- Resolved sensitive passenger situations calmly, including documentation and boarding issues.
- Coordinated operations with airlines, federal agencies, and international crews.
- Trained teams in customer service, safety procedures, and emergency readiness.
- Provided bilingual (English/Spanish) communication for diverse guests.
Customer Service Agent • China Airlines Trainer
Hallmark Aviation Services
01.2012 - 01.2014
- Delivered personalized guest service for Lufthansa, Qantas, and China Airlines.
- Trained staff on service flow, boarding, and guest interaction standards.
- Used airline systems (Amadeus Altéa, Unisys) to support ticketing, boarding, and reporting.
Customer Service Representative
Moscone Center
01.2008 - 01.2010
- Supported major events (IBM, Oracle, Apple) with high-volume guest services.
- Assisted with information, accessibility needs, and conflict resolution in fast-paced environments.
Education
Network Studies
City College of San Francisco
San Francisco, CA01.2017
Electronic Engineering
National University of Engineers, Nicaragua
01.2007
Skills
- Safety-first mindset & emergency readiness
- Calm under pressure; strong conflict-resolution skills
- Empathetic, guest-focused service
- Team-oriented with strong communication
- Bilingual: English & Spanish
- Airline systems: Amadeus Altéa, Unisys
- Ramp & aircraft security experience
- Adaptable schedule & reliable work ethic
Accomplishments
Nominated for PDX People Customer service award 2025
PDX AS Safety Award Winner 2025
Timeline
CSA Trainer, Lead , Communication Coordinator
Alaska Airlines
01.2017 - Current
Customer Service Agent • China Airlines Trainer
Hallmark Aviation Services
01.2012 - 01.2014
Operations Duty Manager • Security Account Manager • Passport Control Supervisor • Trainer
PrimeFlight Aviation Services
01.2010 - 01.2020
Customer Service Representative
Moscone Center
01.2008 - 01.2010
Network Studies
City College of San Francisco
Electronic Engineering
National University of Engineers, Nicaragua