REYAH BLEDSOE
Euless,United States
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Methodist Medical Center
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients and collects demographics.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Receives stat, urgent, and procedure imaging orders to give to providers for review.
- Demonstrates a high level of compassion and empathy while being able to effectively communicate with the patient.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
ADMINISTRATIVE ASSISTANT
RMS Grapevine
09.2023 - 05.2024
- Managed and updated databases, leading to a 15% improvement in record-keeping accuracy.
- Identified and corrected data entry errors, reducing data inaccuracies by 20%.
- Verified data accuracy through meticulous reconciliation with supporting documentation.
- Maintained electronic records and files, ensuring data security and compliance with privacy regulations.
- Edited and formatted documents and presentations for internal and external communications, enhancing clarity and professionalism.
- Coordinated scheduling of meetings, appointments, and events, optimizing time management for the team.
- Assisted in the development and implementation of new administrative procedures, improving office efficiency.
VISUAL MERCHANDISING MANAGER
Fabletics Southlake
06.2022 - 06.2023
- Conducted bi-weekly audits of store displays, ensuring adherence to corporate visual merchandising standards and improving store presentation.
- Collaborated with cross-functional teams, including marketing and sales, to optimize product placement and maximize sales.
- Implemented safety protocols during the installation of large-scale visual displays, preventing accidents and ensuring compliance with safety regulations.
- Assisted customers with product inquiries, enhancing customer service and driving sales through effective communication.
- Analyzed sales data to assess the effectiveness of visual merchandising strategies and make data-driven recommendations for improvements.
- Trained and supervised a team of visual merchandisers, fostering a collaborative environment and ensuring high standards of display execution.
ACCOUNT COORDINATOR
AMN Healthcare Coppell
12.2022 - 04.2023
- Reviewed and verified application accuracy, improving processing time by 25%.
- Managed employee records, ensuring compliance with legal requirements and company policies.
- Conducted detailed verification of employment references and job history, resulting in a 30% increase in successful candidate placements.
- Oversaw the evaluation and classification of job positions, contributing to more effective job matching and resource allocation.
- Collaborated with HR and departmental managers to streamline application processing workflows.
- Provided support in the development of employee onboarding materials and training programs.
AMBULATORY ACCESS REPRESENTATIVE
UT Southwestern
08.2019 - 11.2022
- Developed strong communication and interpersonal skills through daily interactions with patients and families, leading to improved patient satisfaction.
- Coordinated patient care services, including scheduling appointments and managing medical records, streamlining patient flow and reducing wait times.
- Ensured compliance with HIPAA guidelines by maintaining accurate and confidential patient documentation.
- Stayed current with medical terminology and procedures to provide accurate and efficient support to clinical staff and patients.
- Assisted in the development and implementation of new patient access procedures, contributing to improved operational efficiency.
- Provided training and support to new staff members, enhancing team capabilities and quality service to clinical staff members and patients.
- Maintained up-to-date knowledge of current medical terminology and procedures for over 27 specialties
Education
HS Diploma -
MacArthur HS Irving
06.2017
Skills
- EPIC
- Effective Communication
- Leadership and Team Collaboration
- HIPAA compliance
- Fast Learner and Adaptability
- Insurance verification
- Customer Service Excellence
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Organizational and Time Management Skills
- Customer Retention
- Phone Etiquette
- Performance Metrics
- Troubleshooting and Problem solving resolution
- Scheduling
- Office Administration
- Database organization
- Marketing
CLAIMS ADJUSTOR LICENSES
- Texas
- Florida
Details
Euless, United States, 945-444-5056, bledsoereyah@yahoo.com
Timeline
Patient Service Representative
Methodist Medical Center
08.2024 - Current
ADMINISTRATIVE ASSISTANT
RMS Grapevine
09.2023 - 05.2024
ACCOUNT COORDINATOR
AMN Healthcare Coppell
12.2022 - 04.2023
VISUAL MERCHANDISING MANAGER
Fabletics Southlake
06.2022 - 06.2023
AMBULATORY ACCESS REPRESENTATIVE
UT Southwestern
08.2019 - 11.2022
HS Diploma -
MacArthur HS Irving
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