Reyana Charles-Weber
Vacherie,LA
Summary
Enhanced patient satisfaction through quality assurance measures and effective team training. Skilled in HIPAA compliance and adept at problem-solving, ensuring optimal care delivery and operational efficiency. Experienced with clinical team leadership, ensuring high standards of patient care and operational efficiency. Utilizes strategic planning and effective communication to foster team collaboration and achieve clinical goals—track record of implementing best practices in clinical oversight and enhancing patient care quality.
Overview
4
4
years of professional experience
Work History
Clinical Team Lead
Taylor Dental & Braces
02.2024 - Current
- Supervised daily operations to ensure compliance with clinical protocols and standards.
- Trained and mentored team members on best practices in patient care.
- Coordinated treatment plans by collaborating with dental professionals and specialists.
- Implemented quality assurance measures to enhance patient satisfaction and safety.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Developed schedules for staff to optimize resource allocation and service delivery.
- Facilitated communication between patients and clinical staff to resolve concerns promptly.
- Assisted clients with symptom and issue reduction for issues such as depression, stress management, and emotional dysregulation.
- Successfully managed complex cases by collaborating with dentists, assistants, and patients, ensuring optimal patient care delivery.
- Ensured compliance with regulatory requirements through diligent monitoring of clinical processes and staff adherence to guidelines.
- Reduced errors in patient documentation by conducting regular audits and providing training to the clinical team members.
- Coordinated regular team meetings to discuss case progress and address concerns or challenges, fostering an environment of open communication and collective problem-solving.
- Educated patients on preventive oral hygiene strategies and at-home care.
- Verified patient insurance eligibility and benefits.
- Prepared patient X-rays and images for review by the dentist.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
Dental Assistant/Dental Treatment Coordinator
Taylor Dental & Braces
05.2022 - 02.2024
- Assisted in patient intake and maintained accurate dental records for efficient workflow.
- Prepared examination rooms and sterilized instruments to ensure compliance with safety protocols.
- Coordinated patient appointments and treatment plans to enhance workflow efficiency.
- Managed insurance verification processes to ensure accurate billing and reimbursement.
- Developed patient education materials to improve understanding of treatment options.
- Assisted in tracking patient progress and follow-up care scheduling for continuity of treatment.
- Implemented new scheduling software, increasing appointment management efficiency by 20%.
- Supported dentists during procedures, enhancing patient comfort and procedural efficiency.
- Educated patients on post-treatment care and oral hygiene practices, improving overall patient satisfaction.
- Coordinated with dental staff to streamline appointment scheduling, reducing wait times for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving the dentist's efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental Assistant
Dr. Greg S. Phillips & Associates
12.2021 - 02.2022
- Assisted in patient intake and recorded medical histories accurately.
- Prepared treatment rooms by sterilizing instruments and ensuring necessary supplies were available.
- Managed appointment scheduling, optimizing patient flow for increased efficiency.
- Educated patients on oral hygiene practices to promote better health outcomes.
- Collaborated with the dental team to ensure a seamless workflow during procedures.
- Monitored patient comfort and anxiety levels, providing support throughout treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces to maintain a clean dental office setting and ensure patient safety.
- Provided chairside assistance during examinations, improving dentist's efficiency and patient satisfaction.
Education
Dental Hygiene
Baton Rouge Dental Assistant Academy
Baton Rouge, LA10-2021
Skills
- Patient care coordination
- Clinical research
- Clinical oversight
- HIPAA compliance
- Patient safety
- Maintaining confidentiality
- Insurance verification
- Documentation review
- Background checks
- Meeting coordination
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Direct patient care
Timeline
Clinical Team Lead
Taylor Dental & Braces
02.2024 - Current
Dental Assistant/Dental Treatment Coordinator
Taylor Dental & Braces
05.2022 - 02.2024
Dental Assistant
Dr. Greg S. Phillips & Associates
12.2021 - 02.2022
Dental Hygiene
Baton Rouge Dental Assistant Academy