Reyanna Branch
Houston
Summary
Dynamic professional with extensive expertise in customer relations and technical support at Percepta - Ford Motor Company. Demonstrated success in conflict resolution and elevating customer satisfaction through strategic problem-solving and crisis management.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Percepta- Ford Motor Company
Houston
01.2025 - Current
- Foster a constructive environment, ensuring customer satisfaction and associate morale.
- Resolve customer complaints efficiently, maintaining integrity and professionalism.
- Handle daily technical support inquiries, effectively managing a high volume of calls.
Front Desk Specialist
Baylor College of Medicine
06.2024 - Current
- Greet patients
- Check patients in and out
- Collect payments
- Verify insurance
- Schedule appointments
- EPIC TRAINED
Call Center Agent
Alorica AT&T
Houston
08.2021 - 05.2024
- Foster a constructive environment, ensuring customer satisfaction and associate morale.
- Resolve customer complaints efficiently, maintaining integrity and professionalism.
- Handle daily technical support inquiries, effectively managing a high volume of calls.
Building Technician
MD Anderson Cancer Center
Houston
12.2014 - 03.2019
- Responded to incoming telephone inquiries, recorded messages, and conveyed key information to ensure continuous communication outside of standard business hours.
- Documented daily operational activities and reported any incidents, including equipment damage and security breaches, to maintain accurate facility records.
- Monitored on-site activities, providing a secure environment for approximately 200 daily visitors and staff by vigilantly maintaining order and safeguarding property.
Administrative Assistant/Shift Lead
Walmart
06.2014 - 12.2014
- Managed a comprehensive database to track client orders, ensured efficient inventory control, and coordinated logistics for staff training and development programs.
- Maintained strict compliance with HIPAA regulations during prescription handling and executed sales transactions, contributing to data accuracy and customer service excellence.
Office Administrator/Receptionist
Houston Can Academy
08.2011 - 06.2012
- Facilitated the enrollment process for a customer loyalty program, resulting in an uptick in membership renewals.
- Maintained accurate contract and course databases through adept management of spreadsheet systems, and ensured patient confidentiality by proficiently handling electronic medical records (EMR).
Front Desk
Houston Physicians Hospital
- Greet Patients
- Check patients in and out
- Collect payments
- Schedule appointments
Education
High School Diploma -
Houston Can Academy
Houston, TX06.2012
Skills
- CRM and ERP software
- Microsoft Office Suite
- Adobe Creative Suite
- Typing speed 50 WPM
- Problem solving
- Scheduling and planning
- Crisis management
- Customer relations
- Technical writing
- Conflict resolution
Timeline
Call Center Representative
Percepta- Ford Motor Company
01.2025 - Current
Front Desk Specialist
Baylor College of Medicine
06.2024 - Current
Call Center Agent
Alorica AT&T
08.2021 - 05.2024
Building Technician
MD Anderson Cancer Center
12.2014 - 03.2019
Administrative Assistant/Shift Lead
Walmart
06.2014 - 12.2014
Office Administrator/Receptionist
Houston Can Academy
08.2011 - 06.2012
Front Desk
Houston Physicians Hospital
High School Diploma -
Houston Can Academy