Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Personal Information
Timeline
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Reyanna Lawrence

Summary

Proven leader with a successful track record in enhancing operational efficiency and customer satisfaction at Starbucks. Experienced in mentoring and coaching, possesses a keen eye for detail that has allowed to significantly improve store performance through strategic decision-making and problem-solving. Expertise in store organization and customer engagement consistently boosts team productivity and drives sales outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Starbucks
10.2024 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Supervisor

Starbucks
05.2022 - 10.2024
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues
  • Enforced company policies and regulations with employees.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
  • Helped store management meet standards of service and quality in daily operations.
  • Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
  • Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Trained new employees and delegated daily tasks and responsibilities.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Inventory management
  • Demonstrated excellent people skills in both customer and employee relationships
  • Completed store opening and closing procedures and balanced tills. Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Barista

Starbucks
08.2020 - 02.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Team Member

Whole Foods Market
03.2021 - 01.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Monitored and verified merchandise for proper prices and labels.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.

Beginner Bookkeeper/Office Manager

LAWRENCE CONSTRUCTION
02.2020 - 08.2021
  • Boosted efficiency, implemented digital filing system for receipts and invoices.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
  • Supported decision-making by preparing accurate monthly financial statements.

Sales Associate

Crate and Barrel
11.2017 - 06.2018
  • Built relationships with customers to encourage repeat business.
  • Also knowing basic math to give customers their correct change while using the cash register
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor's - Accounting

Kean University
Union, NJ

High school diploma -

Union Senior High School
Union, NJ
06.2018

Skills

  • Mentoring and Coaching

  • Goals and performance

  • Customer Service and Engagement

  • Attention to detail

  • Verbal and Written communication

  • Time Management

  • Cost Control

  • Decision-Making

  • Problem-Solving

  • Store Organization

  • Hiring and Training

  • Employee Scheduling

  • Team Building and Leadership

Certification

Intuit Bookkeeping Certificate, 04/01/22, 06/30/22

Additionalinformation

Took off for education, 09/01/18 - 03/31/20

Personal Information

Authorized To Work: US

Timeline

Assistant Store Manager

Starbucks
10.2024 - Current

Supervisor

Starbucks
05.2022 - 10.2024

Team Member

Whole Foods Market
03.2021 - 01.2022

Barista

Starbucks
08.2020 - 02.2021

Beginner Bookkeeper/Office Manager

LAWRENCE CONSTRUCTION
02.2020 - 08.2021

Sales Associate

Crate and Barrel
11.2017 - 06.2018

Bachelor's - Accounting

Kean University

High school diploma -

Union Senior High School

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Reyanna Lawrence