Reyanne Islas
Tolleson,AZ
Summary
Customer Service and Sales representative who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure while being able to manage multiple projects and timelines with a sense of urgency and follow through. Background reflects knowledge, experience, and a verifiable record of success in sales and customer service.
Overview
6
6
years of professional experience
Work History
Freight Coordinator
Quicksilver Express Courier
Phoenix, Arizona
06.2023 - Current
- Investigated customer complaints regarding late or incorrect shipments promptly.
- Directed cargo loading to monitor even distribution of weight.
- Performed regular audits of freight operations to ensure quality control measures were being followed correctly.
- Monitored transportation activities to ensure efficient delivery of goods.
- Provided support to other departments within the organization as needed such as customer service or sales teams.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Communicated regularly with customers and suppliers regarding shipment status updates.
- Tracked orders from origin through destination ensuring accurate documentation is received and sent out timely.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared reports on freight performance metrics such as transit times, cost savings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
Retention Specialist
Usa Today
Phoenix, AZ
06.2022 - 05.2023
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Conferred with management to develop or implement personnel policies or procedures.
Customer Service/Sales Representative
TTEC
Tempe, AZ
12.2018 - 09.2019
- Deliver outstanding customer service while responding to customer inquiries for Nissan products and sales
- Make outbound calls to customers that have filled out online inquiries regarding purchasing new a vehicle
- Respond to customer voicemails and emails and set up appointments to attend local dealerships making them aware of customer concerns and purchasing requests
- Gather information from the customer to make appropriate recommendations for new products and services
- Maintain professionalism in a call center environment
- Answer inbound calls from customers with confidence, high-energy, and with a 'get it done' approach
- Deliver amazing customer service
- Identified customer needs by asking questions and advising on best solutions.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
Education
G.E.D -
Career success
Phoenix, Az05.2016
Skills
- Extremely detailed and thorough
- Dependent and Reliable
- Coachable
- Solid Computer Skills using Microsoft Word
- Solid Computer Skills using Excel
- Solid Computer Skills using Outlook
- Team Player
- Excellent Communication Skills
- Transportation management
- Freight coordination
- Route planning
- GPS navigation
- Follow-up skills
- Appointment scheduling
- Credit adjustments
- Email management
- Active listening
- Team development
Activities
I was an active member of a Leadership program through the Boys and Girls club called 'Keystone.' This program focused on community service and leadership.
Timeline
Freight Coordinator
Quicksilver Express Courier
06.2023 - Current
Retention Specialist
Usa Today
06.2022 - 05.2023
Customer Service/Sales Representative
TTEC
12.2018 - 09.2019
G.E.D -
Career success