Reyase Blythe
Garland,TX
Summary
Experienced IT and Telecommunications Technician with 20+ years of hands-on experience in developing and managing systems, peripherals, and components. Effective communicator and collaborator with cross-functional teams for onsite and remote locations. Adaptable problem-solver known for outstanding time management and documentation abilities. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
30
30
years of professional experience
1
1
Certification
Work History
AVP Sr. Infrastructure Engineer
Wells Fargo
Dallas, TX
05.2024 - Current
- Support initiatives that deliver workable end to end infrastructure solutions
- Participate in test planning and execution
- Communicate with end users to provide timely and accurate information and status updates
- Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
- Troubleshoot and resolve tickets during implementation of store networks
- Troubleshoot and resolve first level network and wireless issues
- Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Lead or participate in high level technical concepts spanning technology and business
- Develop specifications for complex infrastructure systems, design and test solutions
- Contribute to the testing of business, application and technical infrastructure requirements
- Drive solutions to reduce recovery
- Review and analyze solutions for cloud security, secrets management and key rotations
- Design, code, test, debug and document programs using Agile development practices
- Design complex system upgrades
- Resolve troublesome trends as they develop
- Develop a long-range plan designed to resolve problems and prevent them from recurring
- Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Analyzed data to understand trends in the market and forecast future performance of the organization.
- Established key metrics to measure effectiveness of projects and initiatives.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Implemented process improvements that resulted in improved operational efficiencies.
IT Equipment Coordinator/Technician
Amazon
San Marcos, TX
12.2020 - 05.2024
- Include allocating, maintaining, maintenance, and troubleshooting of IT equipment throughout the Fulfillment Center
- Responsible for RMA and repairs process for all devices under warranty
- Handling support requests and procedures across the network
- Support Engineers with completion request and technical project work
- Assisting in training new hires
- Continuous learning of new technologies
- Maintaining inventory levels including storage and procurement
- Providing customers with excellent customer service
- Managing multiple customer requests simultaneously
- Troubleshooting integrated and interdependent computer systems
- Maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Provisioning and Imaging Laptops as needed to keep equipment up to date and functioning
- Experience with client, server, and network service delivery
- Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Protocol
- Experience with troubleshooting high user environment
- Experience in PC repair, troubleshooting, deployment, and decommissioning
- Collaborated with other departments to develop innovative solutions for complex problems.
- Created detailed documentation for software, hardware, and network configurations.
Sr. Network Technician/ IT Construction Project Manager
Texas State University
San Marcos, TX
09.2013 - 05.2024
- Responsible for maintaining, repairing, modifying, and making additions to the campuswide LAN
- Install, maintain, and repair data communication lines and equipment for campus computer system
- Initiate and review work orders to move, change, install, repair, or remove data communication equipment
- Connect microcomputer terminals and printers to data communication lines
- Measure, cut, splice, and installing Singlemode and Multimode Fiber optic cables
- Disassemble equipment, inspect, and test wiring and hardware components to locate and repair problems
- Evaluate and implement new network technologies
- Experience with client, server, and network service delivery
- Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Protocol
- Experience with troubleshooting high user environment
- Program network and security setting on network switch equipment
- Ensure proper cable management and labeling
- Conduct hardware diagnostics and repairs as needed
- Collaborate with team members to ensure project milestones are met
- Experience in PC repair, troubleshooting, deployment, and decommissioning
- Restock network tools and parts inventory
- Modify and upgrade equipment
- Test communication lines
- Managed and overseen, large, long range, and multiple complex projects
- Developed project scope, work plans, time schedules, communication plans, and made work assignments to meet project or program objectives
- Provided leadership and direction to the functional team so that tasks and activities are coordinated for project scope control, quality control, communication management, change control management, risk management and issue management
- Escalated impediments, managed risk, helped ensure value delivery, and helps drive relentless improvement
- Developed, established, and overseen project prioritization processes
- Developed and maintained records and composed correspondence relative to work
- Facilitated project meetings
- Solicit bids from vendors and purchase equipment and materials
- Initiate and coordinate service repair of contracted equipment through outside technical support
- Configured and maintained network hardware, software, and security systems.
- Monitored system performance and identified potential issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Provided guidance to departmental staff in resolving customer complaints.
- Conducted training sessions on new processes or products for internal staff members.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Maintained close relationships with key stakeholders while managing expectations.
- Met with stakeholders to address issues and implement solutions.
- Carry out additional responsibilities as assigned.
Foreman/System Specialist
Alterman Inc.
San Antonio, TX
12.2009 - 09.2013
- Performed work was to ensure that all telecommunication systems and equipment is set up correctly and is operating as required
- Telecommunication equipment includes telephones, computers, and switches
- Since these systems are critically important to the operation of all businesses I play a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation of CAT3, CAT5, CAT5e, CAT6, and Coax cables as well as terminations for them using siemen, ortronics, or Levitons jacks
- Installed wall mount, dome, and PTZ security cameras in Northside School District, along with installation of 18.2, 18.4, 22.4 and 22.6 security door wires for the Northside school District
- Installed 18.2, 18.4, 22.4 and 22.6 for door contacts and card readers
Microsoft Data Center Imaging Supervisor
Hewlett Packard
San Antonio, TX
08.2008 - 12.2009
- Assessed/directed local operations of multiple Microsoft data centers across the world to improve quality, task/project workflow, resources management, and training from tech level to management
- Worked with local Data Center management with forecasting and aligning resources accordingly, organizing project priority for the team during workload spikes
- Worked with the local Facilities and Construction managers to ensure availability of racks, patch panels, and power for a given project
- Experience with client, server, and network service delivery
- Experience with networking concepts such as DNS, DHCP, SSL, OSL Model, and TCP/IP
- Experience of troubleshooting high user environments
- Experience in PC repair, troubleshooting, deployment, and decommissioning
- Monitor all systems and reported them as appropriate
- Maintained cleanliness and upkeep
- Managed schedules to ensure adequate staffing to was sufficient to meet the business needs
- Efficiently run the scheduled Imaging Techs on a day to day operations and delegated the workload to the Imaging Techs
- Trained Imaging Tech on policy, structure, and process flow and with approval hired and terminated Imaging
- Responsible for Data Center Project Delivery and Project Management of 100s of projects for high profile customers within the Microsoft Data Centers
- Tracked all projects scheduling/Timelines to ensure on time delivery and assisted local deployment teams with blocking and escalation issues until resolution
- Worked on reducing cycle times on projects by communicating with project PMs, property representatives, and local teams to ensure SLAs were met and on time delivery
- Managed scheduling and the work of the Rack Assignment and Provisioning team
- Prepared all incoming deployments for delivery by scrubbing work orders and resolving issues
- Verified server/device SKU to ensure it had the correct power consumption and U-Height for the specific location
- Validated server names, DHCP scope, VLANs, OU, Admin groups, and IPs to avoid conflicts
- Provisioned VLANs on Top of Rack Switches for server connectivity
- Assigned existing Rack Space for deployment and worked with Datacenter's Construction and Energy team to add additional Racks, Patch Panels, and Power when needed
- Maintained communication with all properties regarding server/device delivery and escalations
- Followed up on Blocked projects and worked to resolution
Foreman
Nathan Alterman Electric
San Antonio, TX
02.2006 - 08.2008
- Performed work was to ensure that all telecommunication systems and equipment is set up correctly and is operating as required
- Telecommunication equipment includes telephones, computers, and switches
- Since these systems are critically important to the operation of all businesses, I play a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation of CAT3, CAT5, CAT5e, CAT6, and Coax cables as well as terminations for them using siemen, ortronics, or Levitons jacks
- Installed wall mount, dome, and PTZ security cameras in Northside School District, along with installation of 18.2, 18.4, 22.4 and 22.6 security door wires for the Northside school District
- Installed 18.2, 18.4, 22.4 and 22.6 for door contacts and card readers
Lead Technician
Centerline Electric
Centerline, MI
08.2005 - 02.2006
- Performed work to ensure that all telecommunication systems and equipment is set up correctly and is operating as required
- Telecommunication equipment includes telephones, computers, switches etc
- Since these systems are critically important to the operation of all businesses my job plays a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation of CAT3, CAT5, CAT5e, CAT6, and Coax cables as well as terminations for them using Siemen, Ortronics, or Levitons jacks
Cable Technician
Comcast Cable
Detroit, MI
09.2004 - 08.2005
- Performed work to ensure all cable systems and equipment is set up correctly and is operating as required
- That includes cable box, HD cable boxes, and modems for the computer Internet
- Since these equipment is critically important to operation of all the customers
- Installed cable boxes for cable and modems for computer Internet along with coax cable and CAT5 for phone lines
Foreman
Conti Technologies
Sterling Heights, MI
03.2000 - 01.2004
- Performed work to ensure that all telecommunication systems and equipment is set up correctly and is operating as required
- Telecommunication equipment includes switches, security cameras, computer, and phone jacks
- Since these systems are critically important to the operation all businesses my job plays a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation of CAT3, CAT5, CAT5e, CAT6, and Coax cables as well as terminations
- Delivered Delphi and Volkswagen to the customer successfully
Foreman
Halligan Electric
Flint, MI
09.1999 - 01.2000
- Performed work to ensure that all telecommunication systems and equipment is set up correctly and is operating as required
- Telecommunication equipment includes switches, security cameras, computer, and phone jacks
- Since these systems are critically important to the operation all businesses my job plays a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation of CAT3, CAT5, CAT5e, CAT6, and Coax cables as well as terminations
- Installation of fiber optic, voice, data cables Cat5 and Cat5e and rg6 coax cable as well as termination of these cables
Installer Technician
LVC Technologies
Waterford, MI
03.1997 - 06.1999
- Performed work to ensure that all telecommunication systems and security equipment is set up correctly and is operating as required
- Telecommunication equipment includes switches, security cameras, computer, and phone jacks
- Since these systems are critically important to the operation all of businesses my job plays a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation and termination of Cat3, Cat5, and coax cables
- Installation of security cameras Ptz, standard and dome cameras as well as installed and add components for door and windows 18.2, 18.4 22.4 22.6 for door contacts, glass breaks, and card readers for Motor City, MGM and Greek Town Casino in Detroit, MI
Installer
Clover Communications
Novi, MI
05.1995 - 02.1997
- Performed work to ensure that all telecommunication systems and security equipment is set up correctly and is operating as required
- Telecommunication equipment includes switches, security cameras, computer, and phone jacks
- Since these systems are critically important to the operation all of businesses my job plays a key role in the troubleshooting and emergency repair of this equipment to keep the company up and running
- Installation and termination of Cat3, Cat5, and coax cables
Education
2 years - Network Engineering
WGU
05.2024
Skills
- Construction
- TCP/IP
- Load Balancing
- SQL
- Active Directory
- Information Management
- Microsoft Windows
- Forklift
- Excel
- VoIP
- Networking
- Operating Systems
- Cabling
- Driving
- LAN
- Troubleshooting
- Construction management
- Customer Service
- Microsoft Word
- Help Desk
- Microsoft SQL Server
- Pallet jack
- Visio
- Network Administration
- Supervising Experience
- DNS
- Network Infrastructure
- IT Experience
- Microsoft Exchange
- Technical Support
- Management Experience
- Leadership
- IT Management
- Ethernet
- Warehouse experience
- System Administration
- VPN
- Data Center Experience
- Computer Networking
- Time management
- DHCP
- WAN
- Microsoft Windows Server
- Technical support
- Computer hardware
- ServiceNow
- Microsoft Office
- Desktop support
- Operating systems
- Linux
- Customer service
- Software troubleshooting
- IT infrastructure
- Windows
- IT support
- Communication skills
- Computer networking
- Strategic Planning
- Operations Management
- Contract Negotiation
- Project Management
- Staff Management
- Recruitment and hiring
- Stakeholder engagement
- Team Operations
- Staff Development
- Staff Coordination
- Workforce Planning
- Task Delegation
- Meeting facilitation
Certification
- CompTIA Server+
- Driver's License
- CompTIA A+
- OSHA 10
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
AVP Sr. Infrastructure Engineer
Wells Fargo
05.2024 - Current
IT Equipment Coordinator/Technician
Amazon
12.2020 - 05.2024
Sr. Network Technician/ IT Construction Project Manager
Texas State University
09.2013 - 05.2024
Foreman/System Specialist
Alterman Inc.
12.2009 - 09.2013
Microsoft Data Center Imaging Supervisor
Hewlett Packard
08.2008 - 12.2009
Foreman
Nathan Alterman Electric
02.2006 - 08.2008
Lead Technician
Centerline Electric
08.2005 - 02.2006
Cable Technician
Comcast Cable
09.2004 - 08.2005
Foreman
Conti Technologies
03.2000 - 01.2004
Foreman
Halligan Electric
09.1999 - 01.2000
Installer Technician
LVC Technologies
03.1997 - 06.1999
Installer
Clover Communications
05.1995 - 02.1997
- CompTIA Server+
- Driver's License
- CompTIA A+
- OSHA 10
2 years - Network Engineering
WGU
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