Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
About me
Timeline
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Reydel Gonzalez

Miami

Summary

Versatile professional with extensive experience in property inspection, estimating, mold testing reports, customer service, and administrative support. Proven track record in insurance, construction, and hospitality sectors, demonstrating strong organizational skills and attention to detail. Proficient in QuickBooks and Google Sheets for managing financial records and preparing estimates while ensuring compliance with industry standards. Recognized for ability to work under pressure, collaborate with diverse teams, and deliver exceptional customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Public Adjuster

Guard Your Claim
Miami
10.2024 - Current
  • Inspected residential and commercial properties to document damage and assess scope of repairs.
    • Created detailed property sketches and diagrams using specialized software to support accurate claims estimates.
    • Collected and analyzed evidence (photos, measurements, and reports) to prepare comprehensive claims documentation.
    • Communicated with homeowners, contractors, and insurance carriers to explain findings and negotiate fair settlements.
    • Prepared written estimates and reports in compliance with industry standards and carrier requirements.
    • Coordinated site visits and follow-up inspections to ensure timely resolution of claims.
    • Maintained up-to-date knowledge of insurance policies, building codes, and claim handling procedures.

Front Desk Agent

Guard Your Claim
Miami
02.2024 - 10.2024
  • • Managed and tracked company payments and expenses using detailed spreadsheets to ensure accurate financial records.
    • Handled payroll processing for employees, ensuring timely and correct payments.
    • Utilized QuickBooks extensively for bookkeeping tasks, including recording transactions, reconciling accounts, and generating reports.
    • Provided administrative support to team members and assisted with daily office operations.
    • Served as the first point of contact for clients and visitors, maintaining a professional and welcoming front desk environment.

Report Writer

Mold Responders LLC
Miami
07.2023 - 07.2024
  • • Conducted on-site mold inspections, collected air and surface samples, and documented environmental conditions.
    • Prepared detailed inspection reports outlining findings, lab results, and recommended remediation steps.
    • Ensured reports were compliant with industry standards and formatted for insurance carrier submission and billing.
    • Coordinated with homeowners, adjusters, and remediation teams to explain results and next steps.
    • Maintained organized records of tests and reports to support claim documentation and company billing processes.

Team Member

Chick Fill A
Doral
07.2022 - 06.2023
  • • Delivered exceptional customer service by warmly greeting guests, accurately taking orders, and ensuring a pleasant dining experience.
    • Prepared food items following strict food safety and quality standards.
    • Maintained cleanliness and organization of dining, kitchen, and service areas throughout shifts.
    • Worked collaboratively with team members to meet high-volume demands efficiently and accurately.
    • Handled cash, processed credit card transactions, and balanced register drawers responsibly.
    • Assisted with inventory stocking, restocking condiments and supplies, and rotating products to ensure freshness.
    • Resolved guest concerns promptly and professionally, contributing to high customer satisfaction scores.

Estimator

Sunshine Estimate LLC
Miami
06.2022 - 06.2023
  • • Prepared detailed estimates for property insurance claims, accurately documenting repair costs and scopes of work.
    • Gained in-depth knowledge of residential construction processes and how homes are built, from foundation to finish.
    • Reviewed photos, sketches, and inspection reports to create itemized estimates that complied with carrier guidelines.
    • Supported adjusters and contractors by clarifying estimate details and answering questions about repair methods and pricing.
    • Helped streamline claim processing by delivering precise and timely estimates, contributing to higher claim approval rates.

Education

Associate of Science - Computer Science

Miami Dade College
Miami, FL
03-2026

Skills

  • Data analysis
  • Software development
  • Technical writing
  • Customer service
  • Project management
  • Time management
  • Team collaboration
  • Database management
  • Google analytics proficiency
  • Updating tracking spreadsheets
  • Heavy lifting proficiency
  • Package inspection
  • Workplace cleanliness
  • Order picking
  • Loading and unloading
  • Warehouse safety
  • Efficient packing
  • Problem solving
  • Technical documentation
  • Research skills
  • Feedback analysis
  • Adaptability
  • Strategic planning
  • Vendor sourcing

Affiliations

  • Contributed over 100 hours to local food banks, organizing donations and distributing supplies to families in need, ensuring timely and efficient service delivery.
  • Trained and mentored new volunteers, fostering a positive and productive work environment, which resulted in improved team morale and operational efficiency.
  • Provided emotional support and companionship to elderly residents at a local nursing home, improving their quality of life and overall well-being.

Certification

  • Python Coding
  • Google Sheets
  • Quickbooks
  • Microsoft 365

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

About me

I am a motivated and adaptable professional with diverse experience in customer service, property inspection, estimating, and administrative support. I thrive in fast-paced environments and am passionate about delivering high-quality results, whether it's through meticulous claims inspections, effective team collaboration, or exceptional client service. My expertise spans a wide range of industries, from hospitality and insurance to construction and mold remediation, equipping me with a versatile skill set that includes problem-solving, leadership, and detailed project management.

I am dedicated to continuous learning, actively seeking opportunities to improve my technical proficiency in tools like QuickBooks, Google Sheets, and other industry-specific software. I pride myself on my strong communication abilities, whether working independently or as part of a team, and my commitment to maintaining an organized, efficient workflow. Whether facing challenging situations or collaborating with others, I always bring a positive attitude and a solution-oriented mindset, ensuring successful outcomes and satisfied clients.

Timeline

Public Adjuster

Guard Your Claim
10.2024 - Current

Front Desk Agent

Guard Your Claim
02.2024 - 10.2024

Report Writer

Mold Responders LLC
07.2023 - 07.2024

Team Member

Chick Fill A
07.2022 - 06.2023

Estimator

Sunshine Estimate LLC
06.2022 - 06.2023

Associate of Science - Computer Science

Miami Dade College