Reyditha Elpedes
Winchester,CA
Summary
Seeking of position that allows me to apply my strong analytical and problem solving skills along with my passion for continuous learning to make a positive impact and contribute the overall goals of the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
MURRIETA PRIMARY CARE CLINIC
Murrieta, CA
01.2023 - Current
- Administer Payroll
- Maintain office mail, files and prepare materials as assigned
- Handles phone calls, emails, text messages, faxes and written communication effectively and timely matter
- Manage billing and collections
- Employee Onboarding and Offboarding
- Coordinate Meetings
- Meet Schedules and Deadlines
- Schedule Patient Appointments
- Assist in maintaining and updating healthcare practice policies and credentialing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
SENIOR ACCOUNT SERVICES ASSOCIATE
EXIGIS
Murrieta, CA
01.2018 - 01.2023
- Senior Account Service Associate for client New York City Housing Authority
- Data Entry for Insurance Documentation for other clients when needed
- Answer calls and chats from customers for clients
- Conference calls with client once to twice a month to ensure client needs
- Update software system for client
- Maintained Daily Communication through various platforms with New York City Housing Authority
- Risk Management.
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
SOULTION SPECIALIST
VERIZON WIRELESS
07.2011 - 01.2018
- Primarily sell cells phones and phone plans with accessories
- Maintain thorough and updated knowledge equipment and product offerings as well as promotions
- Upsell to unlimited plans, warranties, insurance, and other products
- Explained and taught customers how to use products
- Meet quota needs.
RETAIL SUPPORT SPECIALIST
VERIZON WIRELESS
10.2004 - 07.2011
- Perform bi-weekly cycle counts on serialized devices, and monthly counts on all other inventory pieces
- Work with inventory analyst to request additional inventory based on trends and sales
- Inspect and receive daily incoming shipments from warehouses
- Research and resolve any discrepancies
- Prepare DOA, return, and trade in devices for transit to Central Returns Warehouse
- Maintain inventory room using organizing standards set by company
- Monitor reporting on shrink, cost per contract, and risk
- Assist with Solutions Specialists and management with customer needs while meeting company targets and KPI's
- Assist customers with in-store pickup orders, and provide tracking assistance for all other orders.
Education
BACHELORS OF SCIENCE - Business Management
UNIVERSITY OF PHOENIX
03.2012
Skills
- SALES
- INVENTORY MANAGEMENT
- TIME MANAGEMENT
- COMMUNICATION
- LEADERSHIP
- PROFICIENT
- MS EXCEL
- MS WORD
- MS POWERPOINT
- TYPING AND 10-KEY
- MANAGER DUTIES
- CUSTOMER SERVICE
- Quality Assurance
- Clerical Support
- Invoice Processing
- Check Processing
- Appointment Scheduling
- Scheduling
- Office Administration
- Filing
- Spreadsheet Management
- Mail Handling
- Data Entry
- Writing Reports
- Patient Scheduling
- Customer Service
- Multitasking and Prioritization
- Payroll and Benefits Administration
- Risk Management
- Documentation and Reporting
- Meticulous Attention to Detail
- Back Office Operations
- Business Administration
References
- Sergio Ruiz, 714.732.9576, Sergio.a.ruiz@optum.com, ruiz_se@yahoo.com
- Megan Wilson, 760.382.7082, meegone@gmail.com
- Leticia Nixon, 951.234.6264, tishabarron@mail.com
References
References available upon request.
Timeline
ADMINISTRATIVE ASSISTANT
MURRIETA PRIMARY CARE CLINIC
01.2023 - Current
SENIOR ACCOUNT SERVICES ASSOCIATE
EXIGIS
01.2018 - 01.2023
SOULTION SPECIALIST
VERIZON WIRELESS
07.2011 - 01.2018
RETAIL SUPPORT SPECIALIST
VERIZON WIRELESS
10.2004 - 07.2011
BACHELORS OF SCIENCE - Business Management
UNIVERSITY OF PHOENIX
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