Reyes Del Rosario
Graniteville,SC
Summary
I've been in the auto industry for almost a decade. I have succeeded in both variable ops and fixed ops as a sales person, service advisor, and management in both areas. My patience level is second to none which helps with upset customers, problem solving, and multitasking while maintaining my posture. I'm married with 3 kids. They are the reason I get up every morning to give it a 100%. Whoever hires me will get young (only 31), seasoned, self motivated, and loyal employee.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Murphy Auto Group
09.2022 - Current
- Resolve customer complaints in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased store's CXI by implementing follow up processes with customers that helped target unhappy customers shortly after they left the store
General Sales Manager
Murphy Auto Group
08.2021 - 08.2022
- I was transferred from our FL store to SC to help improve sales and processes on a recently acquired store
- RDRd new vehicles sold
- Desked deals, submitted to the banks, and collected stips prior to deal going into finance
- Managed dealer trades
- During this time I was a finance back up as well
Sales Manager
Murphy Auto Group
10.2020 - 08.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Onboarded, trained, and coached new sales associates to ensure their success within the company. Some of them are now in a management position
- Increased store's sales from 105% to 115% of forecast
Service Advisor
Murphy Auto Group
06.2018 - 09.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty. 4 years after leaving that position some customers call me for advise on service needs due to the trust they have in me
- Helped train new service advisors. One of them is top 10 in the entire Southeastern region with Toyota
- Assisted the service manager with scheduling and payroll
Internet Manager
Murphy Auto Group
02.2017 - 05.2018
- Responded to Internet leads in a timely manner to increase chances of engaging the customer before the competition did
- Conducted regular market studies to ensure our vehicles were priced aggressively
- Became a Toyota Pro
Sales Floor Manager
Murphy Auto Group
10.2016 - 01.2017
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Helped with onboarding and training. Made sure new hires new the company's policies and processes
- Trained and supported sales force with closing deals.
- Ensured sales people followed up with sold customers and unsold prospects.
Sales Associate
Universal Nissan Of Orlando
04.2016 - 09.2016
- Averaged 13-15 sales a month
- Became a product specialist
- Built lasting relationships with customers which helped with referrals and repeat business
- Maintained a CSI score at or higher than district
Sales Associate
Murphy Auto Group
10.2014 - 03.2016
- Averaged 13-15 sales a month
- Became a product specialist and the go-to person when it came to product knowledge
- Built lasting relationships with customers which helped with referrals and repeat business
- Maintained a CSI score at or higher than district
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2010
Skills
- Bilingual (English & Spanish)
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Desking Deals
- Reliable and Responsible
- Rapport Building
Certification
- Toyota Certified Sales Associate 2017
- Toyota Master Certified Sales Manager 2016-2018
- Toyota Master Certified Service Advisor2019-2020
- Mopar Certified Sales Manager 2021
- Nissan Certified Service Manager 2022
- Toyota Certified Service Manager 2023
Timeline
Service Manager
Murphy Auto Group
09.2022 - Current
General Sales Manager
Murphy Auto Group
08.2021 - 08.2022
Sales Manager
Murphy Auto Group
10.2020 - 08.2021
Service Advisor
Murphy Auto Group
06.2018 - 09.2020
Internet Manager
Murphy Auto Group
02.2017 - 05.2018
Sales Floor Manager
Murphy Auto Group
10.2016 - 01.2017
Sales Associate
Universal Nissan Of Orlando
04.2016 - 09.2016
Sales Associate
Murphy Auto Group
10.2014 - 03.2016
High School Diploma -
Liberty High School
Similar Profiles
Kelvin NealKelvin Neal
Sales Manager at Murphy Auto GroupSales Manager at Murphy Auto Group
WARIS (Mike) DUGANWARIS (Mike) DUGAN
Used Car Director at Murphy Auto Group - Miracle ToyotaUsed Car Director at Murphy Auto Group - Miracle Toyota
Michael HortonMichael Horton
Lead Detailer at Morehart Murphy Regional Auto CenterLead Detailer at Morehart Murphy Regional Auto Center
Eric SouthersEric Southers
Inventory Specialist at SC Pet Food SolutionsInventory Specialist at SC Pet Food Solutions
Dashuan JudgeDashuan Judge
Mudbro's INC at SalesmanMudbro's INC at Salesman