Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcelo Reyes

Bakersfield,CA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Black Bear Diner. Proven track record in enhancing guest engagement and optimizing inventory management, resulting in reduced waste. Adept at training staff and resolving customer disputes, ensuring high-quality service delivery in fast-paced environments.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Server

Cracker Barrell
09.2023 - Current
  • Delivered exceptional dining experiences through attentive service and knowledge of menu items.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
  • Trained new servers on restaurant protocols, enhancing team efficiency and service quality.
  • Managed multiple tables simultaneously while maintaining high levels of customer satisfaction.
  • Implemented inventory tracking procedures, reducing waste and optimizing supply management.
  • Resolved customer complaints effectively, ensuring prompt solutions and positive experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Manager

Black Bear Diner Travel Centers of America
07.2015 - 09.2023
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Led team training initiatives to enhance service quality and operational efficiency.
  • Developed and implemented process improvements, resulting in streamlined workflows.
  • Managed inventory control systems to reduce waste and optimize stock levels.
  • Executed strategic plans to meet organizational goals and improve overall performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cook

Black Bear Diner
12.2013 - 07.2015
  • Prepared and cooked menu items according to established recipes and quality standards.
  • Maintained cleanliness and sanitation of kitchen equipment and workstations.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Trained new staff on food preparation techniques and safety protocols.
  • Monitored inventory levels, assisting in ordering supplies as needed for operations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

GED -

Ged And Me
Bakersfield, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Cracker Barrell
09.2023 - Current

Manager

Black Bear Diner Travel Centers of America
07.2015 - 09.2023

Cook

Black Bear Diner
12.2013 - 07.2015

GED -

Ged And Me

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