Reyes Munoz
Garden grove,CA
Summary
Security
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Cashier Management
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Delivery Driver Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.
Overview
9
9
years of professional experience
Work History
Security Officer
Able Solutions
Midway City, CA
09.2023 - 06.2024
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded to alarms and conducted investigations as required.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Delivery Driver
Pacific Keys Logistics
Mission Viejo, CA
09.2019 - 07.2023
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Checked tires for proper inflation before leaving on each route.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Monitored fuel level throughout shift and refueled when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Ensured accurate completion of all paperwork associated with deliveries.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Cashier Manager
McDonald's
Garden Grove, CA
07.2015 - 04.2018
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Managed and trained cashiers on proper cash handling procedures.
- Provided guidance and assistance to new hires during the onboarding process.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA06-2016
Skills
- Document Management
- Identification verification
- Staff Management
- Stationary surveillance
- Crime Prevention
- Conflict resolution techniques
- Report Writing
- Relationship building and management
- Shift work experience
- Complex Problem-Solving
Languages
English
Professional
Spanish
Professional
Affiliations
- Spending time with family
- Out going person
References
References available upon request.
Timeline
Security Officer
Able Solutions
09.2023 - 06.2024
Delivery Driver
Pacific Keys Logistics
09.2019 - 07.2023
Cashier Manager
McDonald's
07.2015 - 04.2018
High School Diploma -
Garden Grove High School
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