Reyes Romo
Pasadena,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Car Sales Consultant
Toyota West Covina
06.2020 - Current
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Provided information about sales processes, warranty requirements and service standards.
Technician Apprentice
Toyota
08.2018 - 08.2020
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
Security Officer
allied universal
03.2015 - 06.2018
- Investigated alarms and disturbances to maintain safety.
- Monitored [Number] security cameras and fire, building and alarm systems.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Circulated among patrons and customers to keep abreast of emergent security situations.
Education
High School Diploma -
Pasadena High School
Pasadena, CA5 2013
Skills
- Warranty requirements
- Self-motivated
- Brand loyalty
- Technology features
- Diagnostic Abilities
- Vehicle Inspection
- System Repairs
- Account Updating
- Data Collection
- Data Entry
Timeline
Car Sales Consultant
Toyota West Covina
06.2020 - Current
Technician Apprentice
Toyota
08.2018 - 08.2020
Security Officer
allied universal
03.2015 - 06.2018
High School Diploma -
Pasadena High School
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