Reyha Banks
San Diego,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Extensive experience in surgeries and procedures, with direct patient care. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Care Coordinator
SDBotox
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Numb and prep patients for procedures
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for provider examinations/consultations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with approximately 20 patients a day thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with surgeries, including preparing operating room and sterilizing instruments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Team Member
Pickles and Swiss
08.2022 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used proper techniques to prepare food and ingredients.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Member
Panda Express
01.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
Patient Care Coordinator
SDBotox
06.2020 - 01.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Education
Bachelor of Arts - Psychology
University of San Diego
San Diego, CA05.2026
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Procedure Assistance
Certification
- CMA - Certified Medical Assistant
- BLS Certified
Timeline
Medical Assistant/Patient Care Coordinator
SDBotox
06.2023 - Current
Team Member
Pickles and Swiss
08.2022 - 05.2023
Team Member
Panda Express
01.2022 - 08.2022
Patient Care Coordinator
SDBotox
06.2020 - 01.2022
Bachelor of Arts - Psychology
University of San Diego