Reyimbaev Ulugbek
Seniour Customer Service Agent
Doha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Seniour Customer Service Agent
Hamad International Airport - MATAR
Doha
08.2022 - Current
- Helping customers with enquiries and giving customers information about airport facilities and services
- Process lost and found items,
- Reporting and processing all necessary data to fill shift reports,
- Pro-actively look for possible improvements and conveying positive image of airport,
- Ensure efficient customer flow and queue management,
- Monitoring and checking all airport area's cleanliness and find then reporting faulty assets of airport
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
Operations Manager
ER-TEX LLC - Textile Manufacturing
Tashkent
02.2021 - 10.2021
- Lead, motivate and support large team,
- Track staffing requirements, hiring new employees,
- Managing legal and safety departments,
- Oversee materials and inventory management,
- Report cost plans to upper-management, prepared annual budgets with controls to prevent overages.
- Achieve productivity targets, reduce cost per unit, eliminate errors.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
Sales Manager
ER-TEX LLC - Textile Manufacturing Company
Tashkent
03.2020 - 02.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Effectively located merchandise across various stores to address customer needs.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Bachelor of Arts - Business And Financial Management
Management Development Institute of Singapore
Tashkent, Uzbekistan 02.2019 - 05.2024
Skills
PatienceEmpathyHonestyTeamworkProblem SolvingAttention to detailFlexible
Microsoft office
Customer service
Strategic thinking
Document management
Business administration
Certification
Certificate of Participation in MATAR Airport operations during FIFA WORLD CUP 2022
Timeline
Certificate of Participation in MATAR Airport operations during FIFA WORLD CUP 2022
01-2023
Seniour Customer Service Agent
Hamad International Airport - MATAR
08.2022 - Current
Operations Manager
ER-TEX LLC - Textile Manufacturing
02.2021 - 10.2021
Sales Manager
ER-TEX LLC - Textile Manufacturing Company
03.2020 - 02.2021
Bachelor of Arts - Business And Financial Management
Management Development Institute of Singapore
02.2019 - 05.2024