Reyimbaev Ulugbek
Seniour Customer Service Agent
Doha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Seniour Customer Service Agent
Hamad International Airport - MATAR
Doha
08.2022 - Current
- Helping customers with enquiries and giving customers information about airport facilities and services
- Process lost and found items,
- Reporting and processing all necessary data to fill shift reports,
- Pro-actively look for possible improvements and conveying positive image of airport,
- Ensure efficient customer flow and queue management,
- Monitoring and checking all airport area's cleanliness and find then reporting faulty assets of airport
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
Operations Manager
ER-TEX LLC - Textile Manufacturing
Tashkent
02.2021 - 10.2021
- Lead, motivate and support large team,
- Track staffing requirements, hiring new employees,
- Managing legal and safety departments,
- Oversee materials and inventory management,
- Report cost plans to upper-management, prepared annual budgets with controls to prevent overages.
- Achieve productivity targets, reduce cost per unit, eliminate errors.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
Sales Manager
ER-TEX LLC - Textile Manufacturing Company
Tashkent
03.2020 - 02.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Effectively located merchandise across various stores to address customer needs.
- Logged reports, expenses, receipts, and sales in company database.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Bachelor of Arts - Business And Financial Management
Management Development Institute of Singapore
Tashkent, Uzbekistan 02.2019 - 05.2024
Skills
Patienceundefined
Certification
Certificate of Participation in MATAR Airport operations during FIFA WORLD CUP 2022
Timeline
Certificate of Participation in MATAR Airport operations during FIFA WORLD CUP 2022
01-2023
Seniour Customer Service Agent
Hamad International Airport - MATAR
08.2022 - Current
Operations Manager
ER-TEX LLC - Textile Manufacturing
02.2021 - 10.2021
Sales Manager
ER-TEX LLC - Textile Manufacturing Company
03.2020 - 02.2021
Bachelor of Arts - Business And Financial Management
Management Development Institute of Singapore
02.2019 - 05.2024
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