Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Reylene Chavez

Yucaipa,CA

Summary

Dynamic Hospitality Manager with a proven track record at Atria Senior Living, excelling in staff training and budget management. Expert in enhancing guest relations and optimizing service delivery, fostering a culture of excellence. Recognized for implementing effective training programs that elevated team performance and resident satisfaction.

Overview

2023
2023
years of professional experience

Work History

Hospitality Manager

Atria Senior Living
  • Managed daily operations to enhance resident satisfaction and streamline service delivery.
  • Developed and implemented staff training programs to improve service standards and team efficiency.
  • Coordinated community events and activities, fostering engagement among residents and families.
  • Oversaw budgeting processes, ensuring optimal resource allocation for department needs
  • Overseen all housekeeping tasks
  • Ensured resident satisfaction was met all all times
  • Mentor for company region training all new hires from all over United States For the Hospitality Manager position

Assistant Manager

99 Cents Only
12.2021 - 04.2022
  • Assisted in daily operations, ensuring compliance with food safety standards and protocols.
  • Collaborated with team members to optimize workflow and enhance customer service experience.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
  • Trained new staff on operational procedures and company policies to ensure seamless integration.
  • Developed scheduling systems to improve labor efficiency and meet peak demand periods.

General Manager

El Pollo Loco
09.2008 - 10.2019
  • Directed daily operations to optimize efficiency and enhance customer satisfaction.
  • Implemented cost control measures to improve profitability across multiple locations.
  • Developed training programs to elevate staff performance and ensure compliance with company standards.
  • Analyzed sales data to identify trends and inform strategic decision-making for menu offerings.
  • Established inventory management processes that reduced waste and improved supply chain efficiency.
  • Fostered a positive workplace culture through employee engagement initiatives and performance recognition programs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Assistant Manager

Charo Chicken
04.2005 - 06.2008

Open restaurant and close restaurant and all duties that come with shift

Food inventory

Train all employees

Handle cash deposits

Cashier

Food preparation

Education

High School Diploma - General

Sierra High School
San Bernardino, CA

Skills

  • Employee scheduling
  • Staff training and development
  • Health and safety compliance
  • Guest relations management
  • Budgeting and financial management
  • Fine-dining expertise
  • Food safety regulations
  • Recruitment and hiring
  • Complaint handling
  • Front office management
  • Marketing and promotions
  • Property management software
  • Housekeeping management
  • Hospitality best practices
  • Data entry proficiency
  • Guest services
  • Hospitality and service industry background
  • Company Mentor

Timeline

Assistant Manager

99 Cents Only
12.2021 - 04.2022

General Manager

El Pollo Loco
09.2008 - 10.2019

Assistant Manager

Charo Chicken
04.2005 - 06.2008

Hospitality Manager

Atria Senior Living

High School Diploma - General

Sierra High School
Reylene Chavez