Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reylene Little

Payette,ID

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Key Carrier

Dollar General
03.2023 - Current
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.

Shift Leader

Jackson's Food Stores
08.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cinnabon/Manager

Pilot Flying J Travel Center
07.2022 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Restaurant Manager

Pizza Hut
10.2014 - 06.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Assistant Manager

Loves Travel Stop
10.2008 - 10.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

High School Diploma -

Independence High School
San Jose, CA
06.1991

Skills

  • Store operations
  • Delegation Abilities
  • Employee Scheduling
  • Store maintenance
  • Loss prevention strategies
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Customer Service Management
  • Task Delegation
  • Staff Training

Timeline

Shift Leader

Jackson's Food Stores
08.2023 - 03.2024

Key Carrier

Dollar General
03.2023 - Current

Cinnabon/Manager

Pilot Flying J Travel Center
07.2022 - 03.2023

Restaurant Manager

Pizza Hut
10.2014 - 06.2015

Assistant Manager

Loves Travel Stop
10.2008 - 10.2014

High School Diploma -

Independence High School

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Reylene Little