Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reylin S. Ortega De Cecco

Fulshear,TX

Summary

Adept at enhancing customer experiences and sales outcomes, I leveraged exceptional service skills at Bombshells Restaurant And Bar, mastering safe food handling and effective upselling. My proactive approach and positive demeanor have consistently improved guest satisfaction and loyalty, showcasing my commitment to excellence in hospitality and retail environments.

Overview

4
4
years of professional experience

Work History

Server

Bombshells Restaurant And Bar
08.2024 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Premium Retail
09.2022 - 02.2023
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Fusion Grill & Bar
11.2020 - 10.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Raines Academy
Katy, TX
05.2022

Skills

  • Safe Food Handling
  • Order Management
  • Hostess support
  • Food inspection
  • Guest Engagement
  • Table Bussing
  • Team member support
  • Sales Techniques
  • Effective customer upselling
  • Performance Improvement
  • Front-of-house display creation
  • Exceptional customer service
  • Quality Control
  • Point of Sale (POS) system operations
  • Suggestive Selling
  • Professional Appearance
  • Check payment processing
  • Positive and professional
  • Calm Demeanor
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual

Timeline

Server

Bombshells Restaurant And Bar
08.2024 - Current

Sales Associate

Premium Retail
09.2022 - 02.2023

Cashier

Fusion Grill & Bar
11.2020 - 10.2021

Raines Academy

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Reylin S. Ortega De Cecco