Reyma Ward
Summary
Proven leader and detail-oriented professional, adept in inventory management and team collaboration. At Home Goods, I spearheaded initiatives that enhanced warehouse efficiency and reduced shipment errors by 20%. Skilled in project management and customer relations, I excel in fast-paced environments, consistently delivering results that exceed expectations.
Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.
Professional fulfillment specialist with proven track record of enhancing warehouse efficiency and accuracy in order processing. Known for strong focus on team collaboration and achieving results, while adapting to changing operational needs. Reliable and flexible, skilled in inventory management and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon ORF3 Fulfillment Center
06.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire shift
- Printed labels, packaged boxes, and loaded into outbound containers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Operated equipment such as pallet jacks to move heavy boxes.
- Received new stock and input values into computer system.
Receiving Coordinator- Assistant Manager
Home Goods
06.2018 - 09.2024
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
- Reduced shipment errors by closely monitoring incoming products and verifying accuracy with purchase orders.
- Coordinated returns process for damaged or incorrect items, liaising with suppliers to ensure swift resolution.
- Managed high-volume periods effectively through strategic workforce allocation during peak hours or seasonal fluctuations.
- Prepared detailed reports regarding receiving activities, providing valuable insights for upper management decisionmaking.
- Improved overall warehouse efficiency by analyzing receiving processes and identifying areas for improvement.
- Contributed to the success of cross-functional initiatives by closely collaborating with team members from various departments, ensuring clear communication and timely completion of tasks.
- Played an integral role in annual inventory audits; diligently counted, verified and logged all stock to maintain accurate records.
- Trained new employees on company procedures, fostering a team-oriented workplace focused on efficiency and accuracy.
- Conducted quality control checks for incoming products, reducing instances of damaged or defective items reaching customers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Warehouse Associate
Target Distribution Center
06.2018 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06-1997
Skills
- Effective Team Collaboration
- Motivated Learner
- Detail-Oriented Approach
- Product packaging
- Customer Relations
- Team Leadership Excellence
- Trustworthy Consistency
- Inventory Control
- Inventory Management Auditing
- Merchandise inspections
- Data-Driven Problem-Solving
- Experienced in Project Management
- Flexible Work Hours
- Proficient Schedule Management
- Effective Verbal Communication
- Team Management
Accomplishments
- Supervised team of 15 or more staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Hazardous Materials Handling Certificate (HAZMAT)
Languages
English
Native or Bilingual
Timeline
Fulfillment Associate
Amazon ORF3 Fulfillment Center
06.2023 - Current
Receiving Coordinator- Assistant Manager
Home Goods
06.2018 - 09.2024
Warehouse Associate
Target Distribution Center
06.2018 - 08.2019
- Hazardous Materials Handling Certificate (HAZMAT)
High School Diploma -
Churchland High School
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